Dr Watson Winword Errors
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Original Message
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Name: paul
Date: May 7, 1999 at 09:46:14 Pacific
Subject: Dr Watson Winword Errors |
Comment: Help I have a reoccuring problem with one user. She runs NT 4 W/S SP4, when useing word she keeps getting a Dr Watsons error Winword.exe access violation (0xe0000005) address: 0x0000005c. It happens either straight away or after a few mins/hours. She then looses her work. We have replaced Normal.dot several times which fixes the problem for a short time, but it comes back....Any Ideas !
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Response Number 1
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Name: Marianne McLaughlin
Date: May 10, 1999 at 15:23:50 Pacific
Subject: Dr Watson Winword Errors
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Reply: (edit)Alas, the same thing is happening to me, and the useless information services dept at my law firm doesn't have a clue. We just installed NT on our system, and I was so frustrated with this problem that I was doing my own web search on it, which is how I found your note. If you ever get a helpful response, can you please forward it to me?? Thanks.
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Response Number 2
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Name: Mike
Date: May 13, 1999 at 08:56:15 Pacific
Subject: Dr Watson Winword Errors |
Reply: (edit)Check the Dr. watson32.txt located in the c:\winnt folder. This it a text file that gives you the cause and addresses to certain errors. The newest error will be placed at the end of the file. Half way through you will get a list of addresses with the word FAULT and an arrow. This is the .dll that has failed. Then compare the .dll of the clients that are not working to a .dll that is working. If there is a diiference just replace it.
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Response Number 3
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Name: Frank Andrade
Date: June 8, 1999 at 13:18:12 Pacific
Subject: Dr Watson Winword Errors
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Reply: (edit)We had a bunch of users having this problem. It turned out to be that there was a word97 macro virus (ethan.a) on the PC. After we cleaned the Hard Drive everything was fine. Sounds Like you're having the same problem because when you create a new Normal.dot the problem goes away for a while. Probably until you reinfect yourself. You can test by Deleting the Normal.dot. Open Word to create a new Normal.dot then make it Read only. Then when you open a file that is infected and try to close it, you'll receive a message that you are unable to update your Global Template or something like that. Then you'll Know that a virus was trying to write to your Normal.dot. Good Luck.
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Response Number 4
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Name: Garry
Date: July 2, 1999 at 10:35:29 Pacific
Subject: Dr Watson Winword Errors |
Reply: (edit)Make sure your virtual memory is set high enough like around 300% of your physical memory!.. Had this same problem and this was Microsloths fix. Good luck!
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Response Number 5
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Name: Jayson
Date: June 2, 2000 at 21:15:57 Pacific
Subject: Dr Watson Winword Errors
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Reply: (edit)hi i am using a workstation connected to a windows nt server 4.0. when i save a file using save as in ms word in office 95 and save it to my H:\ drive not my hard drive and try to reopen the file i get the Dr. Watson message Winword.exe message.
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Response Number 7
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Name: Joanne Dayton
Date: November 7, 2000 at 04:30:41 Pacific
Subject: Dr Watson Winword Errors
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Reply: (edit)How can I replace winword.exe which is suddenly missing
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Response Number 8
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Name: marky
Date: November 30, 2000 at 12:31:38 Pacific
Subject: Dr Watson Winword Errors |
Reply: (edit)Having Dr Watsons Winword.exe error on NT Workstation SP6. When you open Word its fine but when you go to click on file menu Dr Watson kicks in. All the other menus work fine. The User must open files using toolbars in word.
Please could someone help !!!!
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Response Number 9
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Name: R. Duncan
Date: January 8, 2001 at 07:57:21 Pacific
Subject: Dr Watson Winword Errors
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Reply: (edit)Running NT4 SP6A this is profile specific. Whilst logged in as user who has the problem, run Regedit. Go to hkey_current_user\software\microsoft\office\8.0\word Delete the data key. This solves the problem - until the next time...
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