Hello. I'm sure you guys gets this all the time. My laptop is running slowly sometimes. Additionally, sometimes the entire screen changes to a different format which changes back as soon as I move the mouse. Here's my info from hijackthis. I would greatly appreciate any help. Thank you.

Logfile of HijackThis v1.97.7
Scan saved at 11:11:23 AM, on 1/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Network Associates\VirusScan\avsynmgr.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\mcshield.exe
C:\Program Files\Network Associates\VirusScan\Webscanx.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Hsiuen Chen\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://education.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://education.dellnet.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: AIM (HKLM)
O9 - Extra button: MoneySide (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\..\{1DBE88B8-4054-4FBC-AC09-944BAA9BA445}: NameServer = 128.197.253.120,128.197.253.254
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = bu.edu,
O17 - HKLM\System\CS1\Services\Tcpip\..\{1DBE88B8-4054-4FBC-AC09-944BAA9BA445}: NameServer = 128.197.253.120,128.197.253.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = bu.edu,

you need to run task manager and end the pctspk.exe process.

This is the modem speaker app, so it is safe to end.

I have to end this process 2/3 times a week as I am not aware of a permanent fix

M

Using the run command line, enter in "msconfig". Uncheck the box adjacent to"pctspk.exe" on the startup tab. Problem solved. Instructions taken from :
http://www.sageadvice.com.au/ptspk.htm