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BSOD in NT all over the place

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Original Message
Name: Todd Goggins
Date: January 28, 2003 at 12:09:36 Pacific
Subject: BSOD in NT all over the place
OS: NT 4.0 WS sp6a
CPU/Ram: Compaq PIII/P4 Deskpro EN
Comment:

To anyone who may have experience with this problem.

Currently for the last year we have been running trouble free on our workstations until about a month ago.

At that time our Network Admin installed new servers over the course of the last 4 months which included upgrades to Novell 6 and enabling NDPS printing within our main office and our smaller district offices. For the last 3 to 4 weeks, I have had calls coming to my helpdesk at a rate of a dozen a day of people receiving the BSOD. The following errors are always consistant.

0x0000001E - NTOSKRNL.EXE or WIN32K.SYS
0x0000000A - NTOSKRNL.EXE
0X00000050 - IE SYSVER

This is happening accross different models of Compaqs all running Windows NT Workstation 4.0 Service Pack 6a and all subsequent patches from the Microsoft Website. All video drivers (ATI, Nvidia, And Matrox) have all been updated and back rev'd as well as the Intel Pro/100 Network drivers for testing with the same results.

At this point I am at my wits end as to try to determine the cause. It's hard to believe I all of a sudden have 50 to 60 PC's BSOD'ing a week when these PC's were running fine before the new servers were installed.

We currently run an all NOVELL 6.0 network and our PC's are utilizing Novell Client 4.83 SP1 and NDPS. We did not have this problem until these new servers were put in production. At this point, I am wondering if it is possible that it is a Client Issue or possibly could be caused by one of the patches from Microsoft. The BSOD's are coming up with no set pattern.

Any help, insight, or recommendations would be helpful. Thanks in advance.


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Response Number 1
Name: fritz
Date: January 29, 2003 at 13:41:03 Pacific
Reply: (edit)

I would talk to the admin to see if he/she is using remote profiles or remotely managing the registry on these machines. The errors that you have listed make me think it could be a boot sector virus.


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Response Number 2
Name: T. Goggins
Date: January 29, 2003 at 15:22:16 Pacific
Reply: (edit)

Fritz,

Thanks for the reply. We currently run Norton Corporate Edition 8 accross our entire network both on the servers and the PC's. I had thought that as well when this first started but the systems came up clean.

Another thought I had was that because we went to IP from IPX that the clients had to be changed over which I did with no success. I feel it's possibly a setting within the novell client or the client is stepping on some DLL but I can't pin it down. Maybe I'm off base. Thanks for the reply.


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