Would someone look at this log I have had problems staying connected to the internet for the last 5 days now. I have deleted the temp folders and cookies and I have ran As-ware, SpyBot, & SpyBlasterware and found nothing. Here is my HiJackThis log. Thinga aeem to load slower too, I have to type this in my word doc so I will be able to paste it in here quick enough before I get cut off. Logfile of HijackThis v1.97.5 Scan saved at 11:20:02 AM, on 12/16/2003 Platform: Windows ME (Win9x 4.90.3000) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.exe C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\SYSTEM\MPREXE.exe C:\WINDOWS\SYSTEM\STIMON.exe C:\WINDOWS\SYSTEM\MSTASK.exe C:\WINDOWS\EXPLORER.exe C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.exe C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.exe C:\WINDOWS\SYSTEM\ZONELABS\VSMON.exe C:\WINDOWS\SYSTEM\RESTORE\STMGR.exe C:\WINDOWS\TASKMON.exe C:\WINDOWS\SYSTEM\RNAAPP.exe C:\WINDOWS\SYSTEM\SYSTRAY.exe C:\WINDOWS\SYSTEM\TAPISRV.exe C:\PROGRAM FILES\HP CD-WRITER\DIRECTCD\DIRECTCD.exe C:\PROGRAM FILES\HP CD-WRITER\MMENU\HPCDTRAY.exe C:\WINDOWS\SYSTEM\WMIEXE.exe C:\WINDOWS\SYSTEM\WF2K.exe C:\WINDOWS\SYSTEM\DDHELP.exe C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.exe C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.exe C:\WINDOWS\LOADQM.exe C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.exe C:\PROGRAM FILES\AIM95\AIM.exe C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.exe C:\PROGRAM FILES\CENTURYTEL\FPTOOL.exe C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.exe C:\PROGRAM FILES\CALLWAVE\IAM.exe C:\PROGRAM FILES\NIKON\NKVIEW4\NKVWMON.exe C:\WINDOWS\SYSTEM\SPOOL32.exe C:\WINDOWS\SYSTEM\WBEM\WINMGMT.exe C:\WINDOWS\DESKTOP\HIJACKTHIS.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.computing.net/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.centurytel.net/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.centurytel.net/ F1 - win.ini: run=hpfsched O2 - BHO: (no name) - {F8A53FBE-5846-11D2-A022-006097D2400E} - C:\PROGRAM FILES\MINDMAKER\COMMON FILES\WINDOWS\IELINK.DLL O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s O4 - HKLM\..\Run: [SystemTray] SysTray.exe O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\HPCD-W~1\DIRECTCD\DIRECTCD.exe O4 - HKLM\..\Run: [HP CD-Writer] C:\Program Files\HP CD-Writer\Mmenu\hpcdtray.exe O4 - HKLM\..\Run: [WinFast_2K] C:\WINDOWS\SYSTEM\WF2K.exe O4 - HKLM\..\Run: [WinFast2KLoadDefault] rundll32.exe wf2kcpl.dll,DllLoadDefaultSettings O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.exe O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.exe /LOADQUIET O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.exe O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.exe O4 - HKLM\..\Run: [LoadQM] loadqm.exe O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.exe O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks" O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.exe O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.exe -service O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.exe" /background O4 - HKCU\..\Run: [Total Internet] C:\PROGRAM FILES\CENTURYTEL\FPTOOL.exe O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.exe O4 - Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe O4 - Startup: Event Minder Reminders.lnk = C:\HALLMARK\EMREMIND.exe O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.exe O4 - Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe O4 - Startup: Image.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\IMAGE32.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000 O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: TREND MICRO HouseCall (HKLM) O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O12 - Plugin for .au: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (IPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://photos.msn.com/r/neutral/controls/MsnPUpld.cab?4,0,1323,0 O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.5.exe O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro-europe.com/file_downloads/common/housecall/HouseCallButton.CAB O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://housecall.trendmicro-europe.com/housecall/Xscan53.cab O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

Sorry, I posted this in the wrong place

I dont see anything particularly ugly, but disabling the below should free up system resources without causing a loss of a notable amount of functionality. C:\WINDOWS\LOADQM.exe C:\PROGRAM FILES\AIM95\AIM.exe C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.exe C:\PROGRAM FILES\CENTURYTEL\FPTOOL.exe C:\PROGRAM FILES\CALLWAVE\IAM.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.computing.net/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.centurytel.net/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.centurytel.net/ O4 - HKLM\..\Run: [LoadQM] loadqm.exe O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.exe" /background O4 - HKCU\..\Run: [Total Internet] C:\PROGRAM FILES\CENTURYTEL\FPTOOL.exe O4 - Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe O4 - Startup: Event Minder Reminders.lnk = C:\HALLMARK\EMREMIND.exe You could also get rid of all the O16 - DPF entires too if you like. From the info you've given it's logical that the disconnection problem is most likely driver or hardware related, not a spyware problem. I'd recommend opening the case and blowing the dust out from inside. I've seen heat builtup cause modems to disconnect. Consider getting your hands on another modem and installing it, then see if the problems continue. For a minimal price it could save you alot of time in troubleshooting that ends up leading nowhere. Hope this helps

I have this kind of problems every now and then. It was running super just prior to this. I have wondered if it could be the modem. Sometimes I can stay on for hours and other times I get cut off every minute or so and have to wait for a couple of minutes before trying to reconnect. Also a lot of times when it is running bad I have to restart the computer to get connected. There were a lot of times it would show and act like the modem was disconnected, but was still connected and I would have to shut down the computer completely to actually disconnect. Going to restart would not disconnect the modem. Sometimes the internet would freeze, but the modem would still be connected and I would have to do alt/ctrl/del and after Windows rebooted I would have to shut down completely again to get it to disconect. I have also wondered if it was my ISP since I have a low connection speed, or the telephone line. But no one else wants to take the fault for this. I was almost ready to give up on having the internet because it was really BAD! I have an internal modem and have had this problem come and go not too long after I had it installed. It is a Courier V. Everything INP PNP (v.90&x2). We had tried 2 other modems before settling with this one because of connection speed. The most speed I can get is 26000 bps. Most of the time I get 24000 bps. I hear that is not good. I even changed ISP's because I would spend more time trying to reconnect than actually being on the internet. It has been a lot better since I switched providers, but I still get those days and sometime those days last for a week. I also thought some of the problems were from spyware or other things. That's why I got all these spyware programs on my computer, hoping this would solve the problem. It does help too, but didn't solve the problem. What is a good modem on the market now? I don't have anyone to install a modem for me now, so could someone tell me how to do it

If you already tried other modems, other ISP's, scanned for viruses and spyware, AND your modem drivers are installed and working properly, we've ruled out alot of potential culprits for the problem. Blaming the phone lines is logical, bad/noisy lines do behave in the manner you describe. Ultimately you could test that theory if you had a friend bring in a 2nd computer and see if they experience it too. I will qualify these statements by saying I'm making logical conclusions given the limited info presented; "there's no subitute for actually being there" As far as a suggestion for a new modem i'd just go with a cheap one - as the idea is to simply use something different to ensure that there is no problem with existing hardware. The process of replacing it is self explanatory once you get the case open. Wireless and Satellite broadband might be a high speed option for you if you cannot get typical wired services.

The person who built my computer and installed all of the different modems had brought his laptop and checked out the connection speed and it was still bad. He said at his home he could get almost twice the connection speed. He lives in side the city and I live a little outside of a city in a different area than he. I can't believe I have been on for 2 hours now and haven't gotten cut off. For the last 5 days I couldn't stay on for long. I haven't done anything to the computer. This is what I am trying to say. It has a mind of it's own. I can't afford to get satellite right now. I even had to shut off my satellite TV for a while. Car problems and family things more important. One of these days I will I most certainly will. Thanks for your help.

I was getting bad connection speeds (26,400) till I badgered the phone company to check the switches and lines out here in the boondocks several times. I live ten miles from town. I also made them run a new line to the house from the box out in the yard. The connection was better using my sofware modem (36,000), then I went to WalMart and bought a US Robotics Performance Pro modem, which is a hardware modem, and now my connection is 53,333.