We have owned this PC for 2 years..Received Norton Internet Security 2004 for Christmas..As we are loading NIS 2004 the installation process does a scan for worms and, viruses..A W32Magistr.39921@mm was detected in C:\RESTORE\TEMP|A0318647..After numerous attempts to repair and delete we eventually booted up the PC in DOS mode from our start up floppy and deleted the RESTORE folder..On the new startup we get the message hit CTRL-ALT-DELETE to restart your new computer..We do this and we keep getting the same message over and over "Hit CRTL-ALT_DELETE..Can you help us to restart Windows ME Oh yea we can start in Safe Mode....Thanks

Try booting into Safe Mode, and go to the C:\Windows folder. See if there is a file named WININIT.INI if found rename it to WINIINIT.BAK or just delete it. Then reboot and see if it solves the problem. If it does not fix the problem, then from Safe Mode, uninstall Norton software. You may have to go to their web site to get details for completely un-installing the software.

jack g. thanks for the follow up..man have we got problems..Kids are going crazy..The above response did not correct the problem..Can only start windows ME from Safe mode..I have already been to the Symantec web site..Tried all the advice ..No Help..I am at the point now where we are looking at doing the Recovery CD Backup before going to the Compaq Quick Restore..As we are doing the Backup fron our Compaq Recovery CD at 19% we get the error messeage.."Error 1805..No user image found" why and can I still do the backup..Thnaks

hello try going to c:/windows/options/cabs/setup.exe in safe mode and dubble click setup.exe it will reinstall windows ontop of its self. will not delete data. you try system restore from safe mode? if safe mode not working try the things in this link m.e wont start http://computing.net/windowsme/wwwboard/forum/30687.html