I received a notice to update win me, upon that update I read that I should create a start up disk , which I did. I do not know what to do next. I have a micron pc, running win me. When I turn my system on, I am promoted to insert the start up disk.... clueless as to what I should do next.

Please advise......

Lisa,need a little more info please ,Where did the notice to update come from?what was the update?sounds like it could have been for the BIOS.let us know.

how did you receive the notification to update Windows???

the update was located at the bottom right of tool bar, the one that alerts you to "click here", once I clicked I was directed to www.support.microsoft.com. From there I followed the instructions to create a start up disk, once the start up disk was created, I followed the directions to start computer w/ cd rom support, I typrd in the following:
c: enter
cd windows\system enter
ren user32.dll user32.dix enter
ren gdi32.gdi32.dix enter

at this point, I rcvd message saying file not found.

I really don't know DOS and the commands I was told to type, I just need help restoring my pc. I pray you can help me get it working again.

by the way, there was no WIN ME cd in the box ( I believe it came pre installed) this was purchased 2 yrs ago

Thank you so much for your help

Hi Again Lisa,Dont panic(yet)try to boot into safe Mode by holding down the Shift key either on a cold boot or a reboot and see what happens,hopefully if you can, you can do a system restore back before you downloaded the update.if it will boot into safe mode you will see a Help screen come up just X it out.at this point I am still not sure what update you got as I have Win Me and have not gotten an update like that.let us know, thanks.

that's just ther problem, I can't start i safe mode,when I turn my system on, I am prompted to replace disk, and press any key

Once I do that I am back to square one. Meaning when I replace the startup disk, I have the option to 1, Help, 2. start w/ cd support, 3 start w/o cd support, and boot log

still clueless

do you have an emergency boot disc?if so put it in the floppy drive and start the computer,at the MS-DOS Prompt type
CD\windows\command press enter.
at the C: prompt,type SCANREG/RESTORE then press enter.select the previous registry you want to restore and press enter.Note a properly working registry has the word STARTED next to the date.if you get the notification that you restored a working registry press enter to restart the computer.let me know

I don't have a restore disk. when I turn my system on, I can only insert the startup disk. When I attempt to start in safe mode, by holding F8, it asks to replace disk and press any key.

still lost.... :(

please help

can you start the computer without any disc in any drive?if so go ahead and try that.if not then when it gives you the option to select 1-3-3-4 etc choose start without cd support to see if you can get it to the MSDOS prompt,if you can get it that far then use the instructions i gave in response #6,the only other way is to obtain an emergengy boot disc from someone that has Win ME or someone can download one from
http://support.micronpc.com/file_lib/boot.html

Then use the instructions i gave in response#6

I don't have a restore disk. when I turn my system on, I can only insert the startup disk. When I attempt to start in safe mode, by holding F8, it asks to replace disk and press any key.

still lost.... :(

please help

Lisa,A restore disc is different than an emergency boot disc. if you had the restore disc(s) that comes with computers from the factory it would make things a lot simpler as you could do a reformat and restore it to the condition it was in when you bought it.however not having one we must do the next best thing and that is to restore a good copy of the registry but to do it we need to get an emergency boot disc to place in the floppy drive to get to the msdos prompt,so you must somehow get an emergency boot disc,see response #8,,let me know

sorry lisa but you have gotten a bad virus...please run this and scan your system afterwards......http://securityresponse.symantec.com/avcenter/FixKlez.com

if you can not get to a browser you are going to need your restore disk or assistance with dos commands..... !-(

Tickethead,we are at this point just trying to get her system to even boot and we are not having any luck,if you know of another way other than a EBD or a restore cd let her know Thanks.

no you will need a boot disk, restore disk/OS (ME) CD, and either restore the computer to factory defaults or just do a "fresh" install of ME, her operating system is corrupted....mY suggestion would be to boot the pc with a boot disk and install a different operating system than ME........hope this helps at all........sorry.

if you can get back to a dos prompt try to rename those files back to .dll

this is what i think caused the prob...try this...

c: enter
cd windows\system enter
ren user32.dix user32.dll enter
ren gdi32.dix gdi32.dll enter

hope it works...(ren means rename, it was prob a cruel joke...)

I thought the same thing from the start,I know there is a microsoft download notification that is a hoax and if it is installed it will ruin your OS,this sounds like the classic case.When you get up and running Lisa be sure to disable the auto Micrisoft update.

Lisa//Are you still trying?at what point are you now?

Ok, turned system on, replaced start up disk, chose option 3 start w/o cd support
(tried steps in response #6)
at the DOS prompt, typed scanreg\restore
came back bad command or file name

no luck

Ok, just tried to start HELP, blue screen lots of instructions. Closed HELP, back to black screen that reads:
Press CTRL+ALT+DEL to restart your computer
Your CD ROM is drive E
If you are unable to stat Windows and have tried the steps outlined in the HELP file, please run Scandisk and then try to run Windows Setup again, To run scandisk, type:

scandisk /all
then press ENTER
after scan disk completes, type E: setup.exe
and then press ENTER. Follow directions on your screen.
To view Help again, type HELP and press enter

I have located the image retore disk which came w/ the pc

now what should I do?

ok,
Ran scandisk, was asked Do you want to perform a surface scan now? chose YES
took FOREVER,
exit out, went to command prompt typed E: setup.exe
made sure system restore disk was in cd drive
system said CDR103: CDROM not high sierra or ISO-9660 format reading drive E: abort, retry, fail?

tried retry.... bad command or file name
tried f...... bad command or file name

just sitting at command prompt..................... very frustrating

Put the Image restore cd in the drive power of and on to see if it reads the cd

or if you can get back to the dos prompt type
cd\windows\command and press enter
at the c: prompt type
scanreg /restore and press enter.
select a copy of the registry and press enter.
if you are advised its been restored press enter.
NOTE the space between scanreg and /
let me know

alright, went to dos prompt, followed response #21
saw the following:
08/18/02 not started 7:53:28pm rb001.cab
08/18/02 not started 2:46:18pm rb000.cab
08/17/02 started rb005.cab
08/16/02 started rb004.cab

options are to restore or cancel

what next?

Alright,
I selected RESTORE for the first option 8/18/ not started,

system now says you have restored a good registry. You have restored a previous backup of your registry taht contains no errors. To begin using the new registry, you must restart your computer now.

RESTARTING.......................
invalid system disk, replace disk, and then press any key.

choose option 2 start computer w/ cd rom support.

black screen

tried steps in response #14

sitting at command prompt

you won't believe it! I've tried the scanreg /restore 4 x's already.... it confirms that I have restored a good registry and shoul reboot, but after I reboot and go back to scan reg, it still shows each cab as not started!!!!

oh my God!,,,.. this is confusing...

PLEASE HELP me

God bless you all

Lisa, things look pretty grim, at this point about the only thing to do is completely clean your hard drive and re-install an operating system I.E. just start over like new.it would appear that the O.S. has corrupted beyond repair.You will need an emergensy boot disk to do the reformat and an O.S disc to re-install the O.S.It might be best to take it to a shop that does this.sorry we could not get it running but sometimes things are just beyond the repair that can be done on a forum.Good luck,,Frank

thanks for your help, I've decided to bite the bullet and called a specialist. They said it was a worm or virus.....

all files in root directory deleted, hard drive extremely full

Yes I agree it was probably a cruel hoax by making you think it was a ligit download when in fact it destroyed your operating system.Some people have nothing better to do I guess.anyway good luck on getting it up and running again,when you do be sure and disable anything that auto updates and install a good anti-virus program and possibly a firewall.

Hard drive extremely full? You have BENJAMIN A virus and it is a worm that makes thousands of copies of itsself don't call a specialist there are plenty of ways to get rid of it.