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PC-cilin has discovered the following trojans on my PC but cannot remove them. What next ?
Thanks
TROJ_Small
TROJ_PORN
TROj_AGEN
TROJ_AXLOA
TROJ_EMT.A
TROJ_STAR
HTML_WINS
PE_HANTAN

If you have system restore turned on, you need to turn it off and restart the computer. During the restart enter the safe mode and run your antivirus scan while in the safe mode. After the system is clean you can turn system restore back on. If this does not work downlaod TDS from here http://tds.diamondcs.com.au/ be sure to update it before you use it. HTH

You should have mentioned this and put it on the other spyware thread Martin.
Clean all this crap out before you do the spyware stuff. disable system restore and run a couple of online scans.
See the iDiOt walk
See the idiot TaLkWaLk IdIoT WaLk

Viking,
Good news is that PC-Cillin has not detected
any viruses.
Latest HJT log below. I could have sworn I deleted some of these last night and what confirms this is that the dreaded popup has reappeared !! System restore is still disabled. I assume this is correct ?
MartinLogfile of HijackThis v1.98.2
Scan saved at 21:15:42, on 04/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.exe
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.exe
C:\WINDOWS\SYSTEM\MSTASK.exe
C:\WINDOWS\SYSTEM\SSDPSRV.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\PCCIOMON.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\TMPROXY.exe
C:\WINDOWS\SYSTEM\DEVLDR16.exe
C:\WINDOWS\EXPLORER.exe
C:\WINDOWS\SYSTEM\RESTORE\STMGR.exe
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.exe
C:\WINDOWS\INETM\SERVICES.exe
C:\WINDOWS\SYSTEM\SYSTRAY.exe
C:\WINDOWS\LOADQM.exe
C:\WINDOWS\SYSTEM\E_S4I0F2.exe
C:\WINDOWS\SYSTEM\SPOOL32.exe
C:\WINDOWS\SYSTEM\QTTASK.exe
C:\PROGRAM FILES\ALCATEL\SPEEDTOUCH USB\DRAGDIAG.exe
C:\WINDOWS\SYSTEM\WMIEXE.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\PCCGUIDE.exe
C:\WINDOWS\SYSTEM\RNAAPP.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\PCCCLIENT.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\POP3TRAP.exe
C:\WINDOWS\SYSTEM\TAPISRV.exe
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.exe
C:\WINDOWS\S.exe
C:\WINDOWS\SYSTEM\DDHELP.exe
C:\EXE\HIJACKTHIS.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iwantsearch.com/to.php?ID1=729&ID2=65395874&ID3=63675584746&ID4=0&ID5={822CFAD1-743A-403B-8947-FA77C5D49B72}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.3\RUNDLG32.DLL
F1 - win.ini: run=C:\WINDOWS\INETM\SERVICES.exe
O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
O2 - BHO: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.3\RUNDLG32.DLL
O3 - Toolbar: Search Bar - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.3\RUNDLG32.DLL
O4 - HKLM\..\Run: [SystemTray] SysTray.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.exe TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\SYSTEM\E_S4I0F2.exe /P30 "EPSON Stylus Photo R300 Series" /O7 "EPUSB1:" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\INETM\SERVICES.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.exe" -atboottime
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCIOMON.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCIOMON.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe"
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Tweak UI] RUNDLL32.exe TWEAKUI.CPL,TweakLogon
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [PCCIOMON.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCIOMON.exe"
O4 - HKLM\..\RunServices: [tmproxy] C:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\INETM\SERVICES.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.exe"
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.exe
O12 - Plugin for .MPG: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin4.dll

Yes keep restore disabled while you scan and I want you to rescan using the online virus scan and trojan scan above, and not the one on your machine.
After you've scanned reboot into safe mode, and I'm banking you having uninstalled everything you don't know about in add and remove programs. If your not sure what something is >> It goes.
Then open up HijackThis and checkmark ....
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iwantsearch.com/to.php?ID1=729&ID2=65395874&ID3=63675584746&ID4=0&ID5={822CFAD1-743A-403B-8947-FA77C5D49B72}
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.3\RUNDLG32.DLL
F1 - win.ini: run=C:\WINDOWS\INETM\SERVICES.exe
O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
O2 - BHO: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.3\RUNDLG32.DLL
O3 - Toolbar: Search Bar - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.3\RUNDLG32.DLL
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\INETM\SERVICES.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\INETM\SERVICES.exe
And remove.
Then go to C:\WINDOWS\S.exe and delete it.
Reboot and post new log file.
See the iDiOt walk
See the idiot TaLkWaLk IdIoT WaLk

Along with the C:\WINDOWS\S.exe. Delete ..
C:\WINDOWS\INETM\SERVICES.exe
too, if it's there after you've done all the above.
See the iDiOt walk
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Panda scan gave an error
Trojan scan detected nothing
These are in add/remove programs but I'm not sure what they are ;BigBrother
ActiveAce v2.11
Interactual Player
My websearch
PIF designer
scantoweb
search assistane my web scanI'll wait for your advice on these b4 continuing

Try running ...
And uninstall
My websearch
search assistant my web scanBigBrother
ActiveAce v2.11
Interactual PlayerIf the kids moan -- tell them you'll sell them to medical science.
Carry out rest of instructions and post new log file.
See the iDiOt walk
See the idiot TaLkWaLk IdIoT WaLk

One footnote to that though, now I've had a look at it this morning.
search assistant my web scan
I'm not sure that's part of MyWebSearch, or part of your scanners software (scantoweb). So after all this, don't be surprised if you have to re-install the scanner.
Alternatively look on the scanners software CD and look for something called "search assistant my web scan". If it mentions it anywhere then you know it's part of the scanning software and should be left alone.
PIF designer (PRINT Image Framer DESIGNER) is part of Epson printer software. So that's ok (provided you have it of course).
MyWebSearch is very much spyware - so you get rid.BigBrother sounds like a game off the net. Get rid.
ActiveAce v2.11 I'm not sure about either. A quick google suggests it's part of the WinAce archiving program (but WinAce should be in +/- programs anyway) - but a cracked version. If it's cracked and been downloaded from the net by someone then get rid of it.
Interactual Player is considered spyware in some quarters - you don't need it. Get rid.
See the iDiOt walk
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1) C:\WINDOWS\INETM\SERVICES.exe and C:\WINDOWS\S.exe removed
2) PC-Cillin is one of Trend micro products
3) Add/remove progs deleted except for 'MyWebSearch (outlook, outlook express and incredimail)' which displayed a blank popup headed res://c\progra~1\mywebs~1\bar\1.bin\mwsbar.dll/106 when I tried to remove - it's still in A/R progs now
4) fixed checked items
5) ran hjt in safe mode - log below
6) At what point do I uncheck 'disable system restore' ?
Thanks
Martin
Logfile of HijackThis v1.98.2
Scan saved at 20:26:05, on 05/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.exe
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.exe
C:\WINDOWS\SYSTEM\MSTASK.exe
C:\WINDOWS\SYSTEM\SSDPSRV.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\PCCIOMON.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\TMPROXY.exe
C:\WINDOWS\SYSTEM\DEVLDR16.exe
C:\WINDOWS\EXPLORER.exe
C:\WINDOWS\SYSTEM\RESTORE\STMGR.exe
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.exe
C:\WINDOWS\SYSTEM\SYSTRAY.exe
C:\WINDOWS\LOADQM.exe
C:\WINDOWS\SYSTEM\E_S4I0F2.exe
C:\WINDOWS\SYSTEM\WMIEXE.exe
C:\WINDOWS\SYSTEM\SPOOL32.exe
C:\WINDOWS\SYSTEM\QTTASK.exe
C:\PROGRAM FILES\ALCATEL\SPEEDTOUCH USB\DRAGDIAG.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\PCCGUIDE.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\PCCCLIENT.exe
C:\PROGRAM FILES\TREND MICRO\PC-CILLIN 2003\POP3TRAP.exe
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.exe
C:\EXE\HIJACKTHIS.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
O4 - HKLM\..\Run: [SystemTray] SysTray.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.exe TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\SYSTEM\E_S4I0F2.exe /P30 "EPSON Stylus Photo R300 Series" /O7 "EPUSB1:" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.exe" -atboottime
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCIOMON.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCIOMON.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe"
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Tweak UI] RUNDLL32.exe TWEAKUI.CPL,TweakLogon
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [PCCIOMON.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCIOMON.exe"
O4 - HKLM\..\RunServices: [tmproxy] C:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.exe"
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

I know PC-Cillin is one of Trend Micros products. I want you to run an independent online virus scan, I'm not bothered whose it is, provided it's reputable and not run from the hard disk drive.
So if you've run an online virus scan then you can re-enable system restore and set a new restore point.
That's a clean log file and that original porn pop up should be gone ?
The only minor concern is "MyWebSearch" not being removed from add and remove. Try it a couple of times on the bounce when your in safe mode. You can either leave it and see if it goes, or you can go into your program files and hunt the sucker down and either find an uninstall.exe (doubtful it's there) or delete it, along with cleaning the registry out of all mention of it.
But that's entirely down to you.
But like I said, according to that log file, your now clean. So what about the porn pop up ?
See the iDiOt walk
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For manual removal of MyWebSearch you'd have to wade your way through the specific variants to find yours.
My Search Bar Information is there. Note that you said:res://c\progra~1\mywebs~1\bar\1.bin\mwsbar.dll/106
Note all the references in that article are for mwsbar.dll. So you have A version on there. I'd go with some form of email plugin version because you said 'MyWebSearch (outlook, outlook express and incredimail)'.
But you'd have to determine which variant you have stuck in the add and remove programs if you wanted to be really really thorough and clean things out. But all the manual removal instructions are there for you to route through if you wanted to.
See the iDiOt walk
See the idiot TaLkWaLk IdIoT WaLk

Viking,
Popup gone (as far as I can see) and I have no viruses. Many thanks for your time and patience - a real big help. Keep up the good work
Regards
Martin
P.s. Apologies for the length of this post. I did get a warning from computing about posting hjt logs but as an 'expert' (you) requested it, I felt safe in ignoring it. :¬)

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