Hi! I have upgraded to NIS 2009. After that the antispam-function does not work. All mails go directly to the anitspam-folder, and I cannot secure them by right-clicking them and choose "not spam". The first support technician at Symantec advised me to find some forum outhere, but that didn't solve anything. Today the next supporter said I should take every single contact and write manually into the Norton-program - some 300 contacts or so...no go! The last supporter said I should wait and install the 2010-version when it arrives in some....weeks, or months. But still the programme f.... it all up. It even creates new antispam-folders, so that I have several of these. What do I do?

Well, if it was me I'd uninstall all that norton/symantec crap and use something--anything--else.

Suddenly this makes sense. I guess you're right. AVG works fine on the other pc.I will ask them to get lost right away. But still...why are all their supporters just as incompetent as their software is useless? Hmmm... Thanks for your post!

You're welcome. Up to maybe 15 years ago--back in the old dos days--norton utilities was the thing to have. But it's been downhill for them ever since. Their software now is cumbersome and full of useless bells and whistles that inevitably cause problems. It's only name recognition and their past glory that keeps their products in the marketplace.

As with the mammoths and mastodonts - I have just written a paper-mail to Symantec here in Denmark. No way possible to get in contact with the ones responsible for the products, which is ignorance at its best - only some remote helpdesk(till now the best helpdesk I have reached, was in India, but now I am being sent to Sweden, and I guess they don't know anything about the software). No e-mail-address, no telephone numbers, no nothing. I want them to make a refund for this almost one year remaining of my subscription.

Well I hope you do get your money back but i would not bet on it , As DAVEINCAPS said Norton ( when Peter Norton ran it ) was the thing to have , Yes happy days , but now it is just a bit better than McAfee but only just .