here goes dell 4100,ME,933mhz,384 ram,nvidia 32mb geforce2 gts 4x apg,20gb 7200 ata hdd, and last but not least, a factory installed turtle beach santa cruz lack of sound card. everything was fine as of sign off last night. get home and fire it up, silence. device manager, ! problem with card looked for drivers from device manager, correct ones installed. control panel> sound and media devices> no santa cruz showing, just modem device. onboard santa cruz trouble shoot reccomended uninstall/reinstall,did that, but the rub is the santa cruz disk supplied by dell is not the correct one, setup asks for another disk, and turtle beach does not support oem cards. two questions am i missing something? what is a good sound card to upgrade to? i almost would rather get a new one than deal with dell support again(long story). thanks for your patience. shep

When you say you uninstalled/reinstalled. Did you uninstall from the Device Manager, shut down the comp, pull out the card, start up the comp, shut the comp back down, reinstall the card, start the comp back up and let it try to find the drivers. Secondly, have you called Dell. Thirdly, If you are going to get a new sound card go Creative Labs Soundblaster Live 5.0 Platinum or higher. I just looooove mine.

thanks jFrOg from add/remove and no,I haven't pulled the card,that's next calling dell re:sound card problems, after 4 hrs, six different techs, and other assorted hijinks led me down the rosy path to a complete o/s dump and reinstall and all i wanted was sound. that was long ago but i'm still scared. you're right, i'll go inside and do as above. unistall from device mgr is best? and thanks for the advice shep

fixed it pulled card followed post1 cd worked all is well thanks again jFrOg

sxs, I have same system(pretty much). I hope you didn't go through all that (like I did) because the Santa Cruz was not setup as "Digital" in the Control Panel. At any rate, if any problems in the future, FIRST go to control Panel and check that. If it is not set to digital, there is NO sound.