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SmartHeap Library

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Name: Stanley
Date: April 10, 2002 at 14:06:29 Pacific
Comment:

I've checked a lot of places regarding the dreaded SmartHeap error that you cannot "OK" or "Cancel" out of. I see solutions everywhere for 95 users, but nothing about ME systems.

The Smartheap error tends to come when I right click and either click on properties after that, and sometimes if i delete something by right clicking and click on "Delete" I get that error too.

Any solutions? Should I just get that 95 patch anyway?

Feel free to post any questions. Sorry if this question has been asked before.

Stanley, fellow disgruntled Windows ME user :p



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Response Number 1
Name: wawadave
Date: April 10, 2002 at 18:04:01 Pacific
Reply:

i aint got nothing on this one sorry


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Response Number 2
Name: thekid
Date: April 10, 2002 at 19:48:07 Pacific
Reply:

http://www.google.com/search?hl=en&q=smartheap+errors


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Response Number 3
Name: Stanley
Date: April 10, 2002 at 19:54:04 Pacific
Reply:

Maybe I could be more specific:

MEM_BAD_POINTER

Stan


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Response Number 4
Name: thekid
Date: April 11, 2002 at 09:14:13 Pacific
Reply:

http://www.google.com/search?hl=en&q=MEM_BAD_POINTER&btnG=Google+Search


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Response Number 5
Name: Simon
Date: May 30, 2002 at 19:33:04 Pacific
Reply:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q159572

SYMPTOMS
When you use any of the programs included with Microsoft Office 97, if you use the right mouse button (right-click) to click a file in the Open dialog box, the Save As dialog box, Microsoft Outlook's File System view, or any other dialog box that displays a list of files, you may receive the following error message:

SmartHeap Library
MEM_BAD_POINTER
If you click OK, the error message is displayed again. If you click Cancel, you receive the error message once more. You also receive the following error message:
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
If you click Details, you see the following error message:
caused an invalid page fault in module KERNEL32.DLL at 014f:bff858cd.
When you click Close, the dialog box is displayed again. You cannot click Shut Down on the Start menu, and you cannot use CTRL+ALT+DELETE to restart the computer: you must shut off your computer or press the reset button (if your computer has one).

CAUSE
This problem may occur if all of the following conditions are true:

You have Symantec's Norton Navigator for Windows 95, version 1.0b, installed and running on your computer.

-and-


In the Norton Navigator Control Center, you have the File Popups, Folder Popups, and/or Drive Popups options enabled (turned on).

-and-


In one of the programs included with Microsoft Office 97, you display the Open, Save As, Microsoft Outlook's File System view, or any other dialog box that displays a list of files.

-and-


In the dialog box, you right-click any file.

RESOLUTION
To prevent this problem from occurring, you can download and install a patch for Norton Navigator from Symantec's web site.

To download the patch:

Using your web browser, go to the following address:


http://www.symantec.com/techsupp/files/nn/norton_navigator_version_1x_for_windows_95.html
Click the link for b-to-95c.exe. This link is located near the middle of the web page.


When asked what to do with the file, click "Save it to disk" and click OK. Then, save the file to your Windows\Desktop folder.


To install the patch:
Double-click the B-to-95c.exe file on your desktop. Then, click Extract.


When asked "Do you wish to open 'Apply.exe' now?", click Yes.


You will receive a message stating that the update will applied the next time you restart your computer. It is recommended that you restart your computer as soon as possible.

If you cannot download and install the Norton Navigator patch, you can prevent the problem from occurring by turning off the File Popups, Folder Popups, and Drive Popups options in the Norton Navigator. To do this:
If you are using the Norton Taskbar, click the Norton Navigator Control Center button on the taskbar. Otherwise, click the Start menu, point to Programs, point to Norton Navigator, and click Norton Navigator Control Center.


In the list of options, click Norton Explorer Extensions.


Click to clear the File Popups, Folder Popups, and Drive Popups check boxes.


Click Apply, and then click OK.

STATUS
This problem has been corrected by a patch for Norton Navigator for Windows, version 1.0b. The patch may be downloaded and installed from Symantec's web site.


0

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