Computing.Net - Running HouseCall Problem?

Subject: Running HouseCall Problem?

Original Message

Name: Shielda
Date: December 27, 2007 at 16:22:59 Pacific
Subject: Running HouseCall Problem?
OS: Win ME
CPU/Ram: 256MB RDRAM PC800 Memory
Model/Manufacturer: Gateway

Comment:

I have a problem running the Scan at HouseCall...It goes through the downloading part of Java...Then this comes up:
Error 1704, An Installation for Java (TM)6 updat 3 is currently suspended. You must undo changes to continue...Do you wnat to undo changes...I check Yes...Then I get...Please wait while th install wizard installs J2SE Runtim Enviornment 5.0 updat 3...It starts and 8 bars are showing then it Stops...and will not continue...this happens Every Time...Can someone help me
Thanks
Shielda

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Response Number 1

Name: mountain
Date: December 28, 2007 at 05:08:04 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

you would be better off
google for 'advanced windows care'
free download, the best one button scan for all computer ills.
many of my customers never call anymore for repairs after i install this on their computer

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Response Number 2

Name: Shielda
Date: December 28, 2007 at 20:24:45 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

I went to Advanced windows care...I went through the download...then it came up and said:
The setup files are corrumpted. Please obtain a new copy of the program......I went through it again and it said the same thing...
Any suggestion?
Shielda

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Response Number 3

Name: Viking
Date: December 28, 2007 at 21:28:35 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

Probably because it's designed for Windows 2000, XP and Vista.....like what it says on it's website.
(and it's snake oil anyway)

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Response Number 4

Name: Viking
Date: December 28, 2007 at 21:44:32 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

Try Error 1704 Cleanup Utility first, read the 'ReadMe' text in the zip and run it (no guarantees).
And what version of Java do you have listed in add and remove programs?

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Response Number 5

Name: Shielda
Date: December 29, 2007 at 11:23:29 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

I don't have Java showing in my Add/remove programs...I guess I don't have it on my computer at all...

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Response Number 6

Name: Viking
Date: December 29, 2007 at 11:51:50 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

Okie dok, run that tool anyway (following the readme)
and download and install the last Java version to work on 9x/ME...
http://java.sun.com/products/archiv...
...which was Java Runtime Environment 5.0 Update 13. So you want the bottom one off that page: JRE 5.0 Update 13 - Download JRE...
...then Accept the License Agreement and get the (top one) Windows Offline Installation, Multi-language - jre-1_5_0_13-windows-i586-p.exe at 15.92 MB

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Response Number 7

Name: Shielda
Date: December 29, 2007 at 12:49:02 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

I follow your directions "error cleanup ulitity...It found 326 problems :(
Would only fix 20...so I did that...now I am downloading the Java you gave directions for above...
Wonder why that found 326 problems on my computer
Shielda

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Response Number 8

Name: Viking
Date: December 29, 2007 at 14:04:35 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

I wouldn't worry about it, it's just flagged up a bunch of possible broken registry keys that's all.

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Response Number 9

Name: Shielda
Date: December 29, 2007 at 15:08:33 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

Ok
I am still downloading the Java...LOL...I have dial up and it is slowwwwww
it is at 84% now...

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Response Number 10

Name: Viking
Date: December 29, 2007 at 15:19:15 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

yeh, it's a pain when you're on dial-up for sure, but when you have it, you have it and you can keep it in case you ever reinstall 98 or ME.

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Response Number 11

Name: Shielda
Date: December 29, 2007 at 17:47:50 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

I have finished the download and now have Java...Thanks to you
Thanks for your help

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Response Number 12

Name: Viking
Date: December 30, 2007 at 01:24:43 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

Okie-dok, let us know how the scan goes :)

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Response Number 13

Name: Shielda
Date: December 30, 2007 at 11:11:59 Pacific
Subject: Running HouseCall Problem?

Reply: (edit)

I was able to do the housecall scan...it took all night...Well, I started it and after 4 hours I went to bed...of course I have dial up internet service...when I got up this morning it had finished and found 5 problems...so I let it delete them...I am going to re-run it again and see if everything is ok..
My computer seems to be working great...
Thanks again for your help
Shielda

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