please help,i have just changed my isp (yesterday) spent hrs on phone to technical support who finally got me connected but when logging on again I cannot get to any page as im being asked to enter my router ip? I have no idea how to do this and do not relish the thought of phoning again! please need help urgently and if possible in language I can understand !thankyou

my broadband modem is speedtouch 330 if that can help,thanks again

trying to educate myself and failing,when I changed isp their modem was not compatible and tech support told me to go back to sppedtouch 330 modem that I'd been using! as Ive said they now asking me for ip address ??? confused? so am I haha

Click the Start button and click Run. Type winipcfg in the box and click OK. Look for Default Gateway - take the numbers down exactly as they appear.

Example: 198.168.0.1

And type those in.

thankyou spent another interesting hour on phone and appears to be sorted now though now have a problem with losing connection once its idle for 5 or 10 mins,is this something I have to just put up with or what? never had this problem with my previous broadband but really really don't want to phone again!!!!

Seriously, that could be anything from the modem, modem setup, the ISP, individual ISP software, ME brain-farting somewhere (I seem to remember a dial-up setting on it doing the same thing, can't remember, I'd have to check), and without knowing what country you were even in, would make it all the more awkward to point you in the right direction.

Assuming you are UK based with a Speedtouch 330 there are unofficial but dedicated (and usually lightly overlooked / visited by individual ISP staff) ISP forums to help with all this and save on phone costs. Your ISP should be covered at either:

http://bbs.adslguide.org.uk/ scroll down, head for forums. Or http://www.ispreview.co.uk/talk/