I realize this isnt really the correct forum,but if any of ya have any ideas plz feel free to jump in............. Hi all,Im trying to help out a buddy of mine with his RR cable connection.Running Win98.Apparently it will not issue him a valid ip,at least that what the RR techs says(he talked to like 10 and there all baffled).Heres what i had him do.Removed ethernet card and installed new netgear310.Removed everything but tcp/ip.Called RR and gave the mac address of new card.had him ping 127.0.0.1(card ping right?)card responds.apparently it fails installing the RR software when it tries to connect/sync to server.Im doing this over the phone so im not real sure about some specifics.Tried renew/release the lease and he recieves the same ip as before(i understand this is normal tho).However the 169.xx.xx.xxx addy it gives him the RR people say is no good.However if he pings this address it respondes.If I ping it,it just times out and he cant ping me either.One tech told him to call MS to get the Windows protocols released(whatever that means),it cost him 40 bucks to have them laugh at him basiclly ANY IDEAS WOULD BE REAL COOL...ANYTHING AT ALL.... just shoot them ideas out here all,i appreciate it. thanx jimi_l e-mail to vze29dkn@verizon.net

1. You say you removed everything but TCP/IP. What about removing it too and then re-installing it? 2. Any possibility his cable modem is bad?

If rr coud not resolve your problem over the phone, they should have sent out a tech. At least thats there policie where I live...N.Y

It shouldn't cost him $40..... anytime you cannot connect for over 4 hours, they cannot charge you for that day. It's part of the service agreement. Tell him to find it on his paperwork, call them and complain. I lost my service for 20 minutes one day, called and complained, and got the day credited to my account. And yes, they should send someone out. Was this self install, or did they come out originally to do it? I'm assuming self install..... One thing RR doens't tell you when you do self install, is that the standard Coax you buy at Menard's or Home Depot, isn't very good for RR. I don't remember the exact type, but it's a little thicker than your standard TV coax. I had them install mine, and the cable they hooked up to my modem is thicker that the stuff I got for the self install on my parents PC. They lost service, and couldn't do ANYTHING. It was like they had no connection at all. The guy who came out to fix it told us that almost 8 out of ever 10 service calls he gets are changing over the cable that people use for self installs. This could be your friends' problem.