hey how do u get rid of this pup.exe thing? i keep gettin a popup when i start IE, and have had this virus once before and I know it's gonna get worse eventually. thanks for any help

Kevin, Google says pup.exe is a Trojan and apparently, it is hard to clean. Try TEMPORARILY disabling restore and see if you can go to one of the online scans to get rid of it. If that doesn't work, there are other things to try. Let us know. Housecall online scan - http://housecall.antivirus.com/housecall/start_pcc.asp Panda scan - http://www.pandasoftware.com/ Norton's scan - http://securityresponse.symantec.com/ HTH. Ed in Texas.

I'm a complete novice but someone on another forum said they got rid of pup.exe by updating and running Ad-aware. I know that is for spy companies but they swear it gets rid of this particular virus/trojan

hey i ran housecall online and it said i had 20+ infected files, all of which were non-cleanable. i also ran freedom antivirus since it's installed on my computer but didn't find jack squat. I don't have adaware and dont know where to find it either. what should i do now? again, i appreciate all help.

Kevin, "hey i ran housecall online and it said i had 20+ infected files, all of which were non-cleanable" WHERE, did it say, they were located? In the restore maybe. If so, disable "System Restore", restart (reboot) the computer, and scan again. If it comes up with nothing, enable "System Restore", and restart (reboot) the computer. If it's a running program (or such), it will have to be terminated first. (not running) Either in safe mode, or ctrl+alt+delete, and end task. "I don't have adaware and dont know where to find it either." Download Lavasoft Ad-aware You can get it there. Be sure to update it, before you run it. It has help files, to help you. They also have a forum, if you need more help with it.(Ad-aware) Good Luck

thanks for the info.. i got Ad-Aware, and of course don't know one word of the stuff it printed out...kinda funny since im gonna be a c.s. major...anyways should I post it here or what? The infected files are in the restore folder, i don't know where to turn system restore off - never have had to... thanks for any info

Kevin, About the "System Restore", this, will give you an explanation. Quite possibly, there was an explanation, on the scanning site. But, oh well ;-) As I said in my last post, there are help files, and a forum for it. Better, to get it from the horses mouth, as they say :-) You're Welcome Kevin, and Good Luck