Please tell me what to do about this. I posted a couple of weeks ago, about problems I'd been having with a CDRW drive that was replaced under my in-home extended warranty. Boy, am I beginning to wish I had gotten the cheaper depot warranty. This tech they keep sending is a real piece of work. First, they send this guy all the way from Pensacola, Florida. You'd think they would have a tech closer to my home, which is in central Alabama, about 50 miles north of Montgomery. Well, he gets here and starts informing me my problems are probably software related. I disagree. Anyway, he goes into my registry to delete references to 2 second ide hard disk controllers he found in device manager under hard disk controllers. One was primary IDE controller, dual fifo, one was secondary IDE controller dual fifo. Then he goes back into device manager to remove the Intel 82801AB Bus Master IDE Controller. I had an AA and a AB in this category. He said the AB was a second hard drive, which I don't have and he claims all these extra drivers and ghost drivers are causing conflicts with the burner. Before he left, he told me I had a very unstable system, my recovery CDs where corrupt, and that they pretty much weren't going to come back and fool with my computer again. First, I didn't pay $315 for a 3 yr. in-home warranty, for them to send a sappy tech to my home to inspect my home and decide it was my fault my burner wasn't working as intended. The guy he was talking to on the phone for help kept coming up with other things it could be, like my electricity. So, this tech starts looking at my power outlet, and tells him I have more than the computer hooked up there. I have a 6 outlet plug in on the wall, where I have the surge protector to my computer plugged into. I also have 2 other small surge protectors plugged into that,I mean the wall outlet, with their own breakers, that on one is my air conditioner, and the other i have my cordless phone and caller ID box plugged into. The computer surge protector only has computer stuff plugged into it, the computer, monitor and printer. I paid over $70 for that battery backup protector, which seems to do a good job to me. It sure is funny to me that I have always had this computer plugged in like this and never had problems with my burner until it quit reading CDS about a month ago, and they came out and replaced it and then the replacement started having all kinds of errors. I never used to get all these errors when burning. So, the tech and his phone jockey decided it is my fault and they informed me that they would not come back until I got rid of everything plugged into that wall outlet, except for anything related to my computer. They both kept telling me I needed to reformat to get rid of those ghost drivers in hard disk controllers. I told them it wouldn't get rid of them, as I've used my recovery disks and they are always there. The computer had those extra drivers when I got it. That's why the tech says my recovery software is corrupt. He also said whoever was loading it at HP before selling the computers didn't know what they were doing, or you wouldn't get ghost drivers. Needless, to say, I'm thinking seriously about contacting the President's Office at HP about this. This is just the company they sub the work out to. Who are they to decide if they'll service my warranty? And the tech was telling me next time I should build my own computer, not to buy a name brand, because they're nothing but trouble. Not just HPs, but any name brand. Not only that, but I got an error with this new drive, and I clicked on details to find out about the error, and it said something about checking the cables to make sure they were connected correctly. The tech told me last time he was here that it was set up cable select and not master and slave. He said HPs weren't normally set up like that, only Compaq. Well, he said he put it master and slave yesterday. I told him why did he change it from cable select, and he gave me crap about it was always master, slave. I don't think this guy knows what he is doing. I am beginning to wonder if maybe all my problems is, is that he hasn't got a good connection on the cable? He said there is nothing else it could be, but my electricity, or the software. I believe faulty or incorrectly placed cable could cause problems, can't they? Was he supposed to go in the bios to do anything about making it master and slave? I have an HP 7845, in case you need to know that. The new CDRW drive they put in here this time, was faster than the original one. The original one was an 8 x 4 x 32 and this one is a 12 x 8 x 32. I got the error while burning directly from one CD to another at 12x speed. I just turned off everything in the background with Ctrl. alt. delete, and slowed it down to 4x, and it made a copy this time. Can anyone advise me as to what to do about this now? If I continue to have problems or have problems in the future, what am I going to do, if they sub out the work to this company?

you think that post it long enough .

Shew,...that was some rough reading.I don't know about the mess that's been created here,but I can tell you that Air Conditioner should be on a cicuit all by it's lonesome,not it's own surge protector.That's the way I "deciphered" your setup anyway.I can also tell you you'll have less problems and better burns if you save to disk first,and burn from there. About all that other gobbledy-gook,I would just call HP and raise HOLY HELL.My first PC was an HP...2 days later,it died.Took it back,split the cost w/Best Buy for the next model up...3 months later,it died.Went back,got a top o' line Compaq,with no out-of-pocket expense so I could get as far away from HP as possible.As luck would have it...3 days later,their intended merge/buyout was announced.Damn! Extremely pleased w/ my Compaq.

That power setup is not good for computers, but has nothing to do with the CD-RW problem. The CD-RW do work better if set to master, but cable select also works. And thekid is right, always make the copy to disk first when copying to CD's. I would add that you should go to the CD-RW software venders site and upgrade their software if you can (Roxio{ECDC} or Nero) because this often solves a lot of problems. Sounds like she needs to kill PCHealth and TaskMonitor in Startup and maybe some of the other Start menu programs that get started to. The fact that she killed all the forground active task and it helped, indicate there may be a lot of stuff running that she is not aware of. Do a good virus scan and then run ADAware_Lavasoft.nu if you have not done so. Cool off, try a few things suggested, read some of the other posts here on CD-RW problems and slow system problems and then tell us what you find.

I learn somethin' every time you post, Mr. Gulley.It is Mr. Gulley,is it not?

If it's any consolation, after sales service here in England is just as crap! My CDRW/DVD replacement has still not arrived after 9 months. I can't comment on deleting stuff in the registry as I know less than the dough-nut who messed with your PC. What software versions do you have & what OS. I have a small selection of software I have collected that works with my CDRW 24x 10x 40x Win ME. If that is the problem you will be sorted. E-mail me.