I think the problem started when I uninstalled Zone Alarm and replaced it with Sygate. What was happening was that my browser wouldn't browse and I kept getting "Page Cannot be Displayed". Now every time I go to use my pc I have to use System Restore to an earlier date and ZA is back on my toolbar. I've been doing this for weeks now and tonight for the first time, I get a "VSNETUTILS.DLL" file not found, message. So my question is, where do I get the missing DLL file and if I install it, will the problem go away? When I uninstalled ZA, I did it both from the Control Panel and I also used Add/Remove Plus just to make sure there was nothing left of ZA on my system. The reason I got rid of ZA was because Norton AV2002 which I installed, is not compatible with ZA. Now that my system is "backdated" my NAV2002 is inactive! Quite a mess, but I hope some of your gurus out there can help! Please explain your answer in layman's terms - I'm not very computer literate! Thanks so much.

hello this shows you how 2 completly remove zap. have a nice day 1. Uninstalling ZoneAlarm Pro If you want to uninstall ZoneAlarm Pro, first run the Uninstaller program: click on the Start menu|Programs|ZoneAlarm|Uninstall ZoneAlarm Pro menu item. You can uninstall the program manually by removing the following files and registry entries. 2. Files installed with ZoneAlarm Pro: C:\Program Files\Zone Labs\ZoneAlarm\ UNWISE.EXE Readme.txt License.txt zapro.exe zonealarm.exe zoneband.dll INSTALL.LOG is also installed C:\Program Files\Zone Labs\ZoneAlarm\Help\ ZoneAlarmProHelp*.htm ZoneAlarmProInfo.htm Images\*.* C:\Windows\System\ vsdata.dll vsdata95.vxd vsmonapi.dll vsnetutils.dll vspubapi.dll vsutil.dll C:\Windows\System\Zone Labs html.tdr minilog.exe vsmon.exe vsruledb.dll vsdb.dll C:\Windows\Internet logs: ZALog.txt Iamdb.rdb .ldb (where is your computer name) 3. Windows files updated by ZoneAlarm Pro (Should NOT be removed during uninstall!) C:\WINNT\System\ msvcrt.dll psapi.dll 4. Shortcuts created by ZoneAlarm Pro C:\Windows\Profiles\(user name i.e. kivuh)\Start Menu\Programs \Zone Labs\ZoneAlarm Pro.lnk \Zone Labs\Uninstall ZoneAlarm Pro.lnk \Zone Labs\Readme.lnk C:\Windows\All Users\Start menu\Programs \Startup\ZoneAlarm Pro.lnk 5. Registry Entries Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system (OS) which may necessitate the need to reinstall the OS. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. For information about how to edit the registry in Windows Me, type "regedit.exe" from a command prompt. Click "Help," then "Help Topic." Click "Changing Keys and Values." Note that you should back up the registry before you edit it. The following key contains information needed by the uninstaller: Key: HKEY_LOCAL_MACHINE\Software\Zone Labs and all its subkeys and values. Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Pro If your system is running Windows Me these registry items starts the services required for ZoneAlarm Pro: Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunService Value: MiniLog and Value: TrueVector Under Windows Me, these values are added to the Shared DLLs database: This is a database that contains a long list of values, but only these values are related to ZoneAlarm Pro and TrueVector: Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs Values: C:\Windows\System\vsdata.dll C:\Windows\System\vsdata95.vxd C:\Windows\System\vsmonapi.dll C:\Windows\System\vsnetutils.dll C:\Windows\System\vsnetu.dll C:\Windows\System\vspubapi.dll C:\Windows\System\vsutil.dll C:\Windows\System\Zone Labs\html.tdr C:\Windows\System\Zone Labs\vsdb.dll C:\Windows\System\Zone Labs\minilog.exe C:\Windows\System\Zone Labs\vsmon.exe C:\Windows\System\Zone Labs\vsruledb.dll For each user who has run ZoneAlarm Pro, there are registry keys in Key: HKEY_CURRENT_USER\Software\Zone Labs The following keys allow the user to modify the sound that is played when there is an alert through use of the Control Panel Sounds applet: Key: HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAlert Key: HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert\.current On Windows Me systems, the following keys tell Windows the ZoneAlarm Pro Desk Band is a part of ZoneAlarm Pro: Key: HKEY_CLASSES_ROOT\CLSID\{long string of characters}\InprocServer32 Value: C:\Program Files\Zone Labs\ZoneAlarm\zoneband.dll The string of characters will vary from system to system. There is a registry key for the extension of every attachment that ZoneAlarm Pro quarantines (.vbs, for example). This can be found in: Key: HKEY_CLASSES_ROOT Value: ZAMailSafeExt: REG_SZ: {renamed extension -- zl9, for example)

If it were me, I would get rid of Norton. Aside from it's method of defrag, it has little value, and is a tremendous resource hog. You might consider a clean install of ME. I use some very good programs (all are free), which use little or no resources. I also have a great Cache manager which helps a lot. I hated ME until I did the clean install. Now I kind of like it. Also, it hasn't crashed since then either!!! Well, except with a flaky install. at any rate, I boot up with StateMgr, Startup Monitor, Zone Alarm, CacheMan, and AVG antivirus running, and still have about 40 MB of RAM available with only 128 MB RAM. Compared to booting up with no RAM available (or maybe 6 or 7 MB). E-mail me if you decide to do a clean install and I will be glad to help, as well as give you links to where these progs are. Good luck.

Thank you both for the very helpful advice. When I went to ZA Uninstall menu it would not open the file, so I had to do it manually. I ran Regclean and deleted all references to ZA (and the pc is still working - yeah!) I also uninstalled NAV2002. One thing puzzles me tho. When I went to C:\windows\system the folder was empty! How can that be???? Thanks again guys!

"When I went to C:\windows\system the folder was empty" When you click on the c:\windows\system file in explorer, if you look off to the left, you will see a link that says "Show Files" and a warning about not altering the files in this folder. You will have to click on that link to see anything in this folder. A note about Zone Alarm's (which I love as a firewall) uninstaller. It Sucks!!! I have a support issue out with them, but they have not contacted me yet. If anyone ever needs to uninstall Zone Alarm, here is how you do it successfully: Boot into Safe mode. Go to Start>>programs>>Zone Alarm>>Uninstall. If you uninstall in normal mode, it will not remove itself. If you uninstall from add/remove programs, it will not remove itself. It must be done from it's own uninstaller and in safe mode or you will generally end up with a mess. If they would just add a string to the uninstaller that stops the VSDATA95.VxD service, I bet it would work just fine.... but as I said... thay have not replied as of yet.