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Outlook Express and Norton Antivirus
Name: Jathan Date: July 17, 2001 at 09:01:55 Pacific
Comment:
The option of maually configuring my email acounts on Norton is disabled or something Im not able to do it so a friend of mine told me that I can right click on the Launch Outlook Express icon (envelope) on the left bottom of the screen (before you open any mail) and scan it for viruses and my friend also said that it is scanning new mail in the process. Is this right?
Name: George Date: July 17, 2001 at 12:41:26 Pacific
Reply:
Why don't you just enanble the feature in NAV? In NAV, go to Options/internet/email protection/advanced and check the 'Enable Manual Configuration' box. That way you won't need any sort of get-u-by. {:>)
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Response Number 2
Name: Jathan Date: July 17, 2001 at 14:50:41 Pacific
Reply:
I did I still can't manually configure them though it says that NAV email scanner is running and prtecting you against viruses in email attachments but it still says an unsupported email account has been detected...Does it just mean the aol account?
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Response Number 3
Name: George Date: July 17, 2001 at 16:25:20 Pacific
Reply:
Pleas note the following which is extracted from the Symantec site: "Norton AntiVirus email protection can only scan email messages that exist on the hard drive. The email database for Web-based email services, such as Hotmail, Yahoo, Juno, and AOL, resides on a remote server, not your computer". For mre info click the following link - >a href="http://www.symantec.com/region/emea/cgi-bin/kb_search.cgi?showdoc=http%3A%2F%2Fservice2.symantec.com%2FSUPPORT%2Fnav.nsf%2Faab56492973adccd8825694500552355%2F94b31a6024840211882567df007e94b6%3FOpenDocument%26Highlight%3D0%2Caol&tpre=reg_eu">Symantec Knowlege base article on AOL e-mail non-compatibility
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Response Number 4
Name: George Date: July 17, 2001 at 16:30:45 Pacific
Name: george Date: July 19, 2001 at 10:13:42 Pacific
Reply:
I had the same problem and found out that you not only have to go to the advanced email protection and check 'enable manual config., but you also have to go to options/internet/emailprotection (not advanced) and check the box by your listed email client. My email is configured now. Hope this helps.
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