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OS can't contact the drives

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Original Message
Name: DonnaE
Date: April 11, 2005 at 15:34:04 Pacific
Subject: OS can't contact the drives
OS: Windows ME
CPU/Ram: Cel 766 ?
Comment:

Regarding a Presario 5008us with Windows ME.
This is my parents' computer. They do not want to
change. Quick Restore disks do not work.
Mouse and arrow keys do not work in BIOS set
up. How can I tell if BIOS is corrupt? If Win ME is
corrupt? Must we clear the CMOS? Can anyone
help me save my elderly parents' sanity? I'm
helping them by phone from another state.
Thanks and cheers, Donna


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Response Number 1
Name: Ed in Texas.
Date: April 12, 2005 at 02:23:30 Pacific
Reply: (edit)

DonnaE, my first thought is one of confusion. Problem exactly? Assume they still have something. Can they restore to an earlier date where things worked? Understand they can't navigate in BIOS, what about in regular Windows program? Elaborate please.
HTH.
Ed in Texas.


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Response Number 2
Name: DonnaE
Date: April 12, 2005 at 09:39:46 Pacific
Reply: (edit)

Hi Ed in Texas,
Thank you. The only thing they can get on the
computer is (1) the Compaq logo in red; (2) the
message "operating system can't contact the
drives" ; (3) operating system not found on any
devices. They rec'd a quick restore (2 disks) from
Compaq. It did nothing. Over the phone, we tried
F10 at start up to try to get them to the BIOS
screen. I finallly got them to a (BIOS?) screen with
the main menu highlighted, which also read
'ignore changes and exit' and 'F1=Help'. Also got
them to a screen that read left and right arrow =
choose settings ... F10 = accept changes ... esc =
cancel changes ... press any key to continue.
They tried press any key and it brought them back
to what I thought was the BIOS screen. Does any
of that further illuminate the problem? I
appreciate your time and input. -- Donna E


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