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NAV2004 error 3030

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Name: Gary
Date: March 3, 2004 at 06:14:54 Pacific
OS: WinME
CPU/Ram: 64Mb
Comment:

I am trying to install NAV2004 and get error message 3030,26 after rebooting. The Next button is greyed out when trying to activate the product code and it does not ask for product key during installation, only afterwards. If you uninstall NAV2004, in LSinstall log in temp directory there is a line in the file It's me :-). Is this a virus? If so what is it and why hasn't any online virus scanners spotted it. I have reformatted the machine and still get the same problem. I have downgraded to Nav2002 and done the updates, no problem at all and no viruses reported on the scan. Any ideas? I have tried Symantec Support who are no help at all!

Gary



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Response Number 1
Name: Jennifer SUMN
Date: March 3, 2004 at 07:19:47 Pacific
Reply:

Did you see these?:

http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/3c6beb35072ca36588256d90005fae15?OpenDocument&prod=&ver=&src=sg&pcode=&svy=&csm=no

http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/57c2cce511e21a2c88256da800722451?OpenDocument&prod=&ver=&src=sg&pcode=&svy=&csm=no


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Response Number 2
Name: Gary
Date: March 3, 2004 at 07:32:49 Pacific
Reply:

Hi Jen,

Yep I have tried those links. On the second link I can accept the licence agreement but then it just wizzes on to complete installation, bypassing the entering of the product key. Afterwards after rebooting you get the error 3030,26 and then can continue to try product activation but when you get to enter the product key it is greyed out and prevents you from going any further.
Also why have I got "It's me :-)" in the LSInstall log when I uninstall NAV2004? Is this standard or is it a virus?

Gary


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Response Number 3
Name: wawadave
Date: March 3, 2004 at 09:00:32 Pacific
Reply:

hello
you could try unistalling it and than install it from safe mode. you may allso want to use the nav removel tool

••• Resistance is invigorating! •••kill spyware


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Response Number 4
Name: Gary
Date: March 3, 2004 at 09:03:52 Pacific
Reply:

Hi Dave,

Yep already tried that immediately after reformatting the machine and have used the NAV removal tool too. Still no luck.

Gary


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Response Number 5
Name: Jennifer SUMN
Date: March 3, 2004 at 12:05:06 Pacific
Reply:

I haven't installed this version, but when you hit the up arrow and then the tab tab and Enter, what are you "Entering?" LOL


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Response Number 6
Name: Jimi_l
Date: March 3, 2004 at 16:09:34 Pacific
Reply:

You could abandon Norton/Symantec junk completely and get something a little more stable.

AVG is free and works just fine. It also has all the same features.

Jimi_l


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Response Number 7
Name: wawadave
Date: March 3, 2004 at 19:52:35 Pacific
Reply:

norton work just fine in m.e xp for myself.

••• Resistance is invigorating! •••kill spyware


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