Hi, I cant recall when this problem started to occur..but whenever I try to shut down or restart my computer...you know how when you go to start, shut down/restart, the screen will fog up...then the computer will shut down/restart...but my screen fogs up...then....goes back to the desktop...this happens whenever I try to shut down or restart the computer...the computer still works fine after it goes back to the desktop..but its just annoying that I can't shutdown or restart my computer (the regular way) any help would be appreciated!!

Try here>>

http://support.microsoft.com/support/tshoot/w0startup.asp

good luck

thanks for answering my question so quick, but I've tried that website before...didn't help....plus my computer doesn't just freez after I click on restart or shut down..it just goes back to the desktop..and everything still works fine...hmmm.. :-(

OK try these then,I know this isnt really a "proper" fix(well it kinda is).But if youve tried all the MS steps to no avail id be trying one of these>>

http://www.search.com/search?channel=3&q=shut%20down&tag=st.dl.sr.also.web

good luck
jimi_l

Does the computer shut down properly from safe mode?

To boot into safe mode:
Boot up the computer.
After the POST (the *beep*) start tapping on the F8 key over and over again.
You should get a boot menu.
Choose #3 safe mode.

Now...try a shut down. Did it work?

If yes... boot up and try a clean boot.

To clean boot the computer:
Go to start>>run>>msconfig
Choose selective startup.
Take the check out of everything underneath.
Click apply>>ok and reboot when prompted.

When you finally get back up... i'm guessing you will have to still physically turn off the computer for the changes to take effect... try a shutdown again. Did it work?

If it did... go back to msconfig and start troubleshooting by rechecking things one at a time. You will find your culprit in there somewhere.

Most likely it is a driver or a piece of software that is causing your problem. I realize the advice i just gave you is very similar to the advice in the troubleshooter jimi_1 mentioned... but it's good advice.

Are you running any antivirus software or a firewall? These programs have been know to cause shutdown issues in all versions of Windows. Was this an upgrade or a clean install? Upgrades can cause all kinds of problems, especially if you have any older drivers on your system. Have you updated all of your drivers? Especially video and sound card drivers? ME can be very particular when it comes to drivers.

And... last but not least... if you have a *very* fast machine, MS has put out a shutdown suppliment on their Update site. If your box is newer, and uses ATA/100 drives, you may be encountering a problem there. If you do not have a newer, fast machine, *do not* download this update... wrecks havoc. trust me.

Good luck!

hi, I have tried to start up my computer with selective start up, and I unchecked everything under it...but when I start up my computer, the box next to "load startup group items" is checked with a grey check mark..I tried to take it off, but whenever I start my comptuer, it checks again...and when I go to the "start up" tab in the system configuration utility..this one is always checked... Name is "Windows" loaded from "registry (machine run)" and the command is "C:\msdos98.exe" I looked at my friend's computers, none of them have that command......so I suspect that might be my problem of not being able to shutdown or restart my computer....another thing is...in the start up tab..I have TONS of "run=" checked..and they're all loaded from "win.ini" whats wrong with that? and I have a couple of "load powerprofile" in the start up tab also...don't I just need 1? I'm getting really frustrated with this reg stuff...please help me out, thanks!