My Computer Now Has No Sound!!

Cicero
August 20, 2008 at 13:15:29
Specs: Windows XP, Unknown

Hi there. So yesterday we had an IT guy come to the office to update my computer. Pre-IT guy, I had sound. Post-IT guy, I do not. I called him to ask him what he did to make the sound go away and he said (and I quote):

"I don't know."

Nice, eh?? If anyone can help me get the sound back on this computer, that would be great. The days are long without music playing!! Thanks!!

Some background (I am not an idiot when it comes to computers):

- You know the icon on your desktop for sound - it WAS there but it is now gone. When I click on Sounds on the control panel, it says No Audio Device.

- When I go to the DirectX Diagnostic Tool and then go to Sounds, it says that there is No sound card found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
- I cannot figure out how to do this - the Cicero website is too difficult to use

- We have speakers hooked to the computer AND the screen has speakers. It used to be that the Sound icon worked for the comptuer screen - not the speakers. Nothing works now. The screen is not muted either.

HELP!!! And thank you :)

Denise


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#1
August 20, 2008 at 14:42:46

You need to download the drivers for your soundcard once you identify what it is. Also, check the Device Manager to see if the sound card has an exclamation point next to it.

Just out of curiosity, why didn't you tell IT Guy to come back and fix it?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#2
August 20, 2008 at 16:48:59

If it's onboard sound instead of a sound card, go into cmos/bios setup and see if the audio has been disabled.

Look in device manager--right click on 'my computer', then PROPERTIES, HARDWARE, DEVICE MANAGE--and see if it gives a clue there.


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#3
August 21, 2008 at 06:46:12

I did ask the IT guy to come back - he said he wouldn't know anything about a sound problem, then laughed, I said "okaaaayyyy...." and he said "talk to you later!" and hung up. So I'm stuck trying to figure this out myself.

I followed the instructions from RogerTDJ's August 18, 2004 post "No sound and lost volume control" because that is precisely what the problem is. Unfortunately, some of the instructions are outdated and I could not follow them. MOstly the second paragraph ("Choose the Windows Setup Tab across the top of the window" in Add/Remove Programs = I don't have a "Windows Setup Tab")

Also, he wrote to uninstall all the sound drives and then writes "Reinstall the Sound Card Drivers" but I don't know how to do that.


To answer the other question - on Device Manager there is an Exclamation Mark next to my Sounds. I uninstalled all of the sub-points and restarted the computer. Still nothing.... I don't know how to reinstall!!

Denise


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Related Solutions

#4
August 21, 2008 at 11:38:44

You should be able to click on the sound item with the exclaimation mark and get some info on what the problem is.

First verify the sound is enabled in cmos/bios setup if it's onboard.

If it is a driver issue we need to find out what audio chip you have. Since you don't know much about your hardware you can download software to find out. I usually use Everest but there are others. Here's a link to some older everest downloads:

http://www.oldversion.com/program.p...

(Or maybe you can ask that genius IT guy you have about what sound chip you have). Download and run one of those versions and look through the results for the sound/audio information. Or if it's onboard sound, the motherboard model number would be all we need to know. Once we get that information we can find the drivers.


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#5
August 21, 2008 at 11:41:13

So, just out of curiosity, who's paying this IT guy? If it was working before he arrived, then he made changes, and it stopped working, then he should damn well come back and fix it.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#6
August 21, 2008 at 12:05:30

I have figured it out. THe IT guy must have updated the driver but the sound wouldn't connect to the driver so I had to switch it back to the old one. I officially have sound.

And I agree - the IT guy should have fixed it for me. Especially if we're paying him. Whatever, I should get paid double for fixing it.

THank you both for your help. I really appreiate it.

Denise


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#7
August 21, 2008 at 13:46:22

You're welcome. We're glad you got it fixed.

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