I have a firewall, anti-virus, spyware, and cw shredder. I still downloaded a virus. The virus was put into C\_RESTORE\TEMP.CPY file. How do I get rid of them?

Doina: Turn off System Restore and reboot your computer. Then turn SR back on. Solarian

1. Disabling System Restore (Windows Me/XP) If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer. Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations. Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat. For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles: "How to disable or enable Windows Me System Restore" "How to turn off or turn on Windows XP System Restore" For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Anti-virus Tools Cannot Clean Infected Files in the _Restore Folder ," Article ID: Q263455