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Iexplorer /Kernel32.dll

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Original Message
Name: jason1029
Date: October 16, 2007 at 14:31:35 Pacific
Subject: Iexplorer /Kernel32.dll
OS: ME
CPU/Ram: 800MHZ
Model/Manufacturer: HP
Comment:

I am working on a system for a friend and after replacing the power supply to get it back up and running i have run Windows update and installed like 30 critical updates but now everytime I open internet explorer I get an error and then eventually it locks up windows.

"Iexplorer has caused an error in KERNEL32.dll and will now close"

Everytime I click OK it comes right back and then locks up the system and i have to hard boot it.

I DO NOT get the error any other time in the using the computer and I instaled firefox and i can use that one fine BUT my friend will want to use IE.

Other things I have done:
Scanned for adware
Cleared downloaded programs
Cleared internet files and history

THANKS IN ADVANCE


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Response Number 1
Name: Viking
Date: October 16, 2007 at 15:09:18 Pacific
Reply: (edit)

Couple of starting options would be either to repair IE, or start looking for iexplorer.exe, or similar. I'd do the latter first. :)


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Response Number 2
Name: jason1029
Date: October 16, 2007 at 16:34:29 Pacific
Reply: (edit)

I tried doing the repair on IE and revert back to the older version but I got tons of KERNEL32.DLL errors while doing it. After reboot got more errors and then I tried IE again and got the same error...



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Response Number 3
Name: Viking
Date: October 16, 2007 at 16:36:53 Pacific
Reply: (edit)

start looking for iexplorer.exe, or similar. I'd do the latter first.

In other words, you are infected...not you, but the machine. :)


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Response Number 4
Name: jason1029
Date: October 18, 2007 at 08:52:21 Pacific
Reply: (edit)

No Dice...


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Response Number 5
Name: Viking
Date: October 18, 2007 at 09:12:03 Pacific
Reply: (edit)

no dice, what..


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Response Number 6
Name: jason1029
Date: October 18, 2007 at 09:34:48 Pacific
Reply: (edit)

on finding iexplorer.exe


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Response Number 7
Name: Viking
Date: October 18, 2007 at 09:36:02 Pacific
Reply: (edit)

You'd better post a HijackThis log then, see what's going on.


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Response Number 8
Name: magicsoft
Date: October 18, 2007 at 19:04:44 Pacific
Reply: (edit)

look, check the addon in the Microsoft internet explorer.
and clear it.
maybe some or an addon do this error when start it


Be Cool


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Response Number 9
Name: Viking
Date: October 19, 2007 at 00:56:09 Pacific
Reply: (edit)

One would assume he's already done that, and if he hasn't, HijackThis would give him an indication if he doesn't already know. Download HijackThis from there.


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Response Number 10
Name: Outlander
Date: November 23, 2007 at 11:25:08 Pacific
Reply: (edit)

If this issue is happening after the updates and you have no virus issues, than 2 options.

1. Upgrade IE to the next version up, or,

2. Use something better, example: Firefox.

Core 2 Duo 1.86


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Response Number 11
Name: jason1029
Date: November 23, 2007 at 11:33:11 Pacific
Reply: (edit)

Solved....
Ran repair installation of the OS from the manufacturer CD and all is fine thanks


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