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I've had it. My HP system has no company support. I inquired about making my HP printer work with new HP computer loaded with ME. All their response was is 'upgrade to ME'...what the... They have the worse service in the world. Two other inquires received similar silly answers in return. When I buy a new product I have a reasonable expectation level.I have 30 days to return my HP hardware to the store. It is going back long before that. I'm normally an east going geek but I've had it with these mega monster companies withtheir mega poor customer service
I agree. Their customer support is the worse I know of. If I worked for that company I would get off my coffeee break and do something. Their support seems to be some monkey in a room pressing return Email buttons with random answers. Does anyone actually read the customer inquiriies or is there a computer looking for key words and answering with packaged answers?
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Hey now be nice I work for HP and may be of some help to you. The reason more than likely they couldn't help you is if you call the tower support and not the printer support division. When ME came out there were a lot of printer and systems.. HP is not the only brand that had conflicts. What kind of printer do you have and what kind of system??? I can try to help you if you give me the info. Most of the time it is a driver issue or the setup CD I have found. I have to say that not everyone is a great tech but don't blast the whole lot for a few who can't help....
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Not to bate an argument, but, I've just got to put my two cents worth in....
About a year and a half ago, my HP Deskjet 692C printer suffered a massive heart attack and died. (Actually, the mechanism that feeds the paper through the system broke.) The lights were flashing and the gears were grinding to the point where I thought the whole thing would explode.
I phoned the HP help line, and after about a minute, was connected with a nice young lady. I told her about the problems, and also let her know that the printer had just gone out of warranty about one month earlier. She put me on hold for about a minute and when she came back she told me that she had spoken to her supervisor. I was told to send the printer back to HP for a free repair.
To cut a long story short, HP not only fixed the printer for free, but they paid for all shipment costs and threw in a set of ink cartridges.
So, while I appreciate the fact that you boys have had some problems--and feel that something SHOULD be done about them--I still think that HP has something to offer.
Perhaps the best advice is: If you can't get any satisfaction from the technician you are first connected to, then ask to speak with his or her supervisor.
And, in answer to your next question -- No I do not work for HP, nor do I own any stock in the company.
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"Does anyone actually read the customer
inquiriies or is there a computer looking for key words and answering with packaged answers?"GOOD POINT! I've not had this problem with HP, but it's exactly the problem I had with my old ISP--the M$ Network.
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Help!!! The flimsy plastic things fell off my pavalon and I had to pay $60 for replacement. Then the Burner went out and I ended up having to pay way to much to replace it and it had crappy speakers on the monitor and a stupid keyboard with too many buttons.
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Hp has the worse service I have ever known. I won't touch there products. I don't expect half ready answers on new products. I expect results. Their product claims are ridiculous. Then again, who would buy theor poor products if they new the troubles ahead of time.
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I expect new peripherals to work on new computers from the same company. Customers are not guinea pigs. My new Canon scanner works fine with good live people support. Why is sub par customer support tolerated in this industry by HP, Microsoft and other giants?
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Anyone who purchases brandname computers, of noname/proprietary components (HP, CPQ, DELL, e-mach) is begging for a straightjacket of half-assed support.
It's like buying ALL of your indoor furnishings in one Sears purchase.
Forget the slick blue-chip warranties. Embrace replacabity of/by known components.
Ask your local mom/pop puter store to build you an open system with separate brandname maboard, video, audio and modem. It doesn't cost THAT much more.
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AMEN, Mo....!!! I've found that a lot of the motivation for buying the off-the-shelf glitter boxes as mentioned has (sadly) more to do with extended FINANCING than anything else. The really pathetic thing about that is that by the time these overhyped bloat boxes are paid off, they're nearly obsolete. Folks would be so much better off doing the custom-build route, but aah well.....que sera sera.
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HP are crap. A friend @ work bought an HP PII-350 last year. It cost her £1300. I have my home built jobbie, and was replacing the motherboard to fit my Athlon 1000, and she had the hump, cos she wanted to upgrade too. I had to explain to her that they build the case and motherboard to fit, and that it's near impossible to upgrade the mobo to accomodate a higher spec chip.... She was well mad, and the funny thing is... she'll be paying it off for the next 3 years, whereas I can nip down the road, and buy a brand new GEFORCE-256 DDR card whenever I want.. (and can afford)
Best bet, buy or build the parts yourself, that way you know what you're getting for your money, and you can then always upgrade what you like, when you like....!
Suckered!
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HP and Compaq are the biggest pieces of s--- I've ever seen. HP is worse though. I bought a HP Pavilion 8655C, not knowing of the troubles I would have, and I tried to install Windows 2000. NOTHING worked with it, and I spent days trying to find drivers. They use the cheapest s--- on their systems, and then they say they will sell you a Windows 2000 upgrade CD. They use the cheap s--- to make extra money. I haven't even tried contacting customer support, knowing they won't tell me anything. Don't buy HP!
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