I have created a disaster recovery disk with HP's disaster Recovery software under Windows ME. When I boot to floppy disk 1, I am presented with the Windows Milennium Startup Screen, giving 4 choices :- 1) Help 2) Start with CD support 3) Start without CD support 4) Minimal boot No matter what option I choose, I am then presented with the following error. WINDOWS XMS DRIVER VERSION 3.95 EXTENDED MEMORY MANAGER SPECIFICATION (XMS) VERSION 3.0 ERROR : AN EXTENDED MEMORY MANAGER IS ALREADY INSTALLED. XMS DRIVER NOT INSTALLED. This also locks the system, until I press the restart button I am never prompted to insert the second floppy disk or to type RECOVER as I did under W98. I have all the latest program updates installed from the HP site, but it has made no difference. What do I need to do to resolve this matter. It is urgent as I have a lot of critical data on the recovery disk I have created. Please help Bryn

Bryn Did the HP Software come when you bought a computer with Win98 pre-installed? Maybe the software was written specifically for '98 and hence won't work with ME? I'm only guessing 'cos I have a Pre-installed ME machine (not HP) and it will only work on the machine with factory settings ie if I change the OS the Recovery Disc will no longer work. Lesley

Lesley, No. It was the bundled software that came with my HP CD-RW 8100i. It actually creates the disaster recovery set without warning of OS incompatibility, and when it's finished says "Created Successfully" I have since sorted the problem out. I have to rem out one of the memory load lines in the config.sys file on floppy disk one, then it works perfectly. I did e-mail HP support, but they were useless, so it was trial & error, and a little help from other sources in the end. Thanks for your interest Bryn