Desktop is a black screen

March 11, 2007 at 14:35:03
Specs: Win Me, PIII / 384

I'm having trouble with my desktop loading. When I start my computer up, I see the usual Dell logo followed by the Win Me logo. At this point, my desktop (the wallpaper, the icons, the shortcuts, the menu, etc) usually loads but now all I get is a black screen. I can see and move my mouse arrow around the black screen, and the computer sounds normal (like it's loading my usual programs up), but I can't see anything on the monitor besides the mouse arrow.

I can reboot into Safe Mode, though, and see all my folders on the desktop, the start menu, etc. There just isn't a way to connect to the internet or access my cd-r/rw in Safe Mode in case I need to download a file...I think I would have to use a floppy disk.

What I'm afraid of is that I deleted an important file accidentally. I ran Trend Micro Housecall yesterday afternoon and it detected some malware/spyware on my computer, which I deleted. But the computer was working for several hours after that until I shut the computer down before bed. The problem started when I tried to turn the computer on this morning.

I tried doing a System Restore to a week before yesterday but I'm still getting the same problem.

Please help!


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#1
March 12, 2007 at 06:57:11

boot in to safe mode.
remove the video drivers from the device manager.
reboot, let windows reload the drivers.
should fix it


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#2
March 12, 2007 at 08:11:20

That solved it. Thanks, mountain.

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#3
May 19, 2007 at 08:42:59

Hello all, I have similar problem with Mindy380. Empty desktop. After I downloaded all updates from microsofts website and rebot my PC, my screen is just all grayish-blue, no desktop, no icons, nothing. Mouse and keyboard are ok. Safe balnk screen in safe mode. Help!

OS: Windows ME
PC worked fine before downloading update from microsofts websites.
jb


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