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Catastrophic failure in win me

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Name: DemetrioK
Date: February 6, 2002 at 09:30:13 Pacific
Comment:

I have Win me (gr edition). Somehow an catastrophic failure in my win, has been occured when i executed, the defrag and the scandsik applications. This situation happend twice and in different PCs.
Is there a bug in store for me?
it will be most helpful if you can answer me!



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Response Number 1
Name: Leprechaun1
Date: February 6, 2002 at 09:35:48 Pacific
Reply:

You could have a bad hard drive. If you have any bad blocks in there it could prevent it from defragging.When you defrag look at the details part and see if you can notice any bad blocks. I had had the same problem before.


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Response Number 2
Name: Trev
Date: February 6, 2002 at 13:03:31 Pacific
Reply:

Look at this post, especially points 2,5,6,7,9,16
http://www.computing.net/windowsme/wwwboard/forum/18106.html

Then try scandisk and defrag again.

A lot of the problems are caused by background programs, so you can also try running scandisk in Dos as described here
http://computing.net/windowsme/wwwboard/forum/13355.html response 3
If you don't know how to create a bootdisk or startup disk:
1. Open Add/Remove Programs properties in Control Panel.
2. Click the Startup Disk tab, and then click Create Disk.
3. Follow the instructions on the screen.
You can also use a freeware program called End it All which you get here
http://home.ptd.net/~don5408/toolbox/enditall/


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Response Number 3
Name: ShutMeUpOrDown:)
Date: February 6, 2002 at 22:18:33 Pacific
Reply:

Please note that i dont know what im talking about.

A common defrag/scandisk problem is the constant restarts.. It never finishes.. This is usually solved by killing things that are running in the background or by running these utilities from safemode or dos as trev mentioned in the post above.

"This situation happend twice and in different PCs."

Never having a terrible error with scandisk or defrag personally while running windows ME on different PC's i would suggest looking toward software that you use on both pc's.
In my own personal experience whenever a single user experiences the same errors on several different machines... And the error is not widely reported (not saying this error is an isolated incident)...
I have found that its something software related or the behavior of the user.
An application of some sort installed on both machines only used by the single user causing conflict somewhere or just the users habits such as killing power via the surge protector instead of shutting windows down or deleting software folders from explorer instead of add and remove programs etc.

Where i work we run all kinds of custom software to program different products. Most of it is just one beta revision after another. Very buggy stuff, hardly any testing done prior to its release and causes major unexplained problems for some users at the office. There is no error/patch info available on the web because only a handfull of people are using the software. When isolated errors like this occur its usually the first time its been mentioned to the software developer. If your running anything like this its worth taking a look at.
Goodluck.


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Response Number 4
Name: newgrl
Date: February 7, 2002 at 18:29:18 Pacific
Reply:

Had this problem today.

Customer could not scandisk in safe or normal mode. Blue screens all over the place.

In safe mode he was getting errors like:
Spool32 has caused an error in kernel386.exe

A 32bit app, that shouldn't be running in safe mode at all, is causing an error in the 16bit kernel? I was confused... to say the very least.

...I'm thinking bad hardware. So... I take him into DOS and run a thorough scandisk from there:

scandisk /all

Worked like a charm. No bad clusters. No memory errors, even after starting smartdrv.

After the scandisk was finished, we tried to boot back up.

The comptuer threw up an NTKERN fatal exception 0e, then an Windows Protection error and shut down.

Tried to get up into safe mode.
Same problem.

After an hour or so of Troubleshooting, tried doing a step-by-step. I was trying to make a bootlog.txt to see what was going on... but I skipped the VxDs anyway(habit I think). And low and behold we were on the desktop.

Did some investigating. The customer had received an ME box... it came with ME... with McAfee 4.1 on it. Now... I know that McAfee 4.1 is not compatible, but I've never seen an ME box come with such an old antivirus product, so I didn't even think about asking. I asked if this was an upgrade or a clean install and he said it came with ME and that was enough for me. McAfee and ME were having a fight and McAfee was winning.

We uninstalled Mcafee by hand (as there was no damn uninstaller) and he's stable as a rock now.

So... The moral of this story is... if you run scandisk and can no longer get onto your desktop:

1. Try a step-by-step and say No to the VxD files. You may be surprised (safe mode should have skipped them, but McAfee was still winning).

2. Unisntall any incompatible software... especially antivirus software.

:p:p:p:p:p:p

... It was a very long day.


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Response Number 5
Name: John
Date: February 23, 2002 at 00:46:37 Pacific
Reply:

Hi DemetrioK
You may want to check out Q275003 at:
http://suppory.microsoft.com/default.aspx?scid=kb;en-us
That site goes into quite a bit of detail about stopages after a defrag.


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