The program was Print Shop Photo Workshop version 12 or possibly Family Tree Maker Deluxe Edition Version 9. I installed Family Tree first. I then installed Print Shop. Print Shop told me to restart Windows. That's when the trouble started. The keyboard works in the Bios but I can't seem to use it anywhere else. I tried the disk that came with the computer, but it doesn't boot it to Windows.

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gdivens51 Thanks for the web address but unfortunately I can't do what it suggest because I can't start Windows. Thanks for trying.

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hello you need to reboot with m.e bootdisk in drive. if you dont have one you can get one at www.bootdisk.com after computer reboots choose with out cd-rom suport. at the a:scanreg /restore click enter a good restore point will have started beside it.you have 5 regrestore points set by default and each new day you try to restort computer you loose an older restore point. if this does not work you can do system restore with boot disk allso http://support.microsoft.com/default.aspx?scid=kb;[LN];Q279736 How to Start the System Restore Tool From a Command Prompt The information in this article applies to: Microsoft Windows Millennium Edition Summary Windows Millennium Edition (Me) includes the System Restore tool, however, you cannot start the System Restore tool from a command prompt. Because of this, it may be useful to start the System Restore tool when you are unable to start your Windows Me-based computer normally or in Safe mode. This article describes how to start the System Restore tool when you are unable to start your Windows Me-based computer normally or in Safe mode. More Information To start the System Restore tool when you are unable to start your Windows Me-based computer normally or in Safe mode, you can temporarily change the Windows shell from Explorer.exe to Progman.exe: Start your computer by using the Windows Me Startup disk. At the Startup menu, choose Minimum Boot. At the command prompt, type edit c:\windows\system.ini, and then press ENTER. Edit the shell= line so that it looks like this: shell=progman.exe Press ALT+F, and then press S to save the changes to the System.ini file. Press ALT+F, and then press X. Remove your Windows Me Startup disk, and then restart your computer. When your computer restarts, Program Manager should start. If Program Manager does not start, repeat steps 1-7, being careful to follow these steps exactly, and then continue to the next step. On the File menu, click Run, type msconfig in the Command Line box, and then press ENTER. Click Launch System Restore to begin restoring your computer to a previous, functional state. NOTE: After you configure your computer to start Program Manager, you can start the System Restore tool by typing c:\windows\system\restore\rstrui.exe at a command prompt, and then pressing ENTER. For additional information about the System Restore tool, click the article number below to view the article in the Microsoft Knowledge Base: Q267951 Description of the System Restore Utility in Windows Me First Published: Nov 15 2000 12:18PM Keywords: kbtool kbWinME kbProd2Web kbhowto dos mode have a nice day

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Well if you got a USB keyboard then you need to go into the BIOS and find the USB Emulation option and turn it on to get it to work in DOS. Then boot to dos and rename the wininit.ini file. OR if you got Norton 2000, you may try safe mode and see if you can uninstall it.

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Thanks everyone for the help. It turned out to be that the USB Keyboard was disabled in the BIOS. After getting the keyboard to work I was able to get into Windows without any trouble at all. Everything is working normally now.

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