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Cannot print from Internet w/ Windows ME

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Name: kristy
Date: March 16, 2002 at 14:33:00 Pacific
Comment:

When I try to print e-mails or anything from the internet I get a blank page w/ my e-mail address at the bottom. I have aol. PLEASE HELP!!! I am sick of copying everything to Word to be able to print anything. Thanks.



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Response Number 1
Name: newgrl
Date: March 16, 2002 at 14:45:32 Pacific
Reply:

Can you print from internet explorer successfully as opposed to the AOL browser?

Open up internet explorer.
Once it opens a page, click on file>>print preview at the top.

Does that look ok? Any error messages?

Try to print from Internet Explorer.... or if it opened correctly just click print on the print preview screen. Does that work correctly?

Which version of AOL and when did this start?


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Response Number 2
Name: linda
Date: March 17, 2002 at 04:09:58 Pacific
Reply:

kristy i have the same problem printing.its aol but they will have you doing the same stuff over and over again. there is-- aten technology site that says some of the problems with aol connections. i found several sites with aol and printer problems but lost them when aol said uninstall their aol 7 gold which is their latest disk. i am totally new to computers so i cant help you but my printer was back for a few hours when i shut comp off for a few hours. believe me ive done a bunch of steps over and over to no avail--if you find something please leave it for everyone to read , thanks


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Response Number 3
Name: Kristy
Date: March 17, 2002 at 11:19:49 Pacific
Reply:

newgrl -

When I open internet explorer and hit the print preview I get a blank page. No errors appear.

We have AOL 7.0 - This started about a month ago.

Any other suggestions???
Thanks.


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Response Number 4
Name: newgrl
Date: March 17, 2002 at 11:40:40 Pacific
Reply:

Is it totally blank?

If it is, take a look at the Encoding selection in internet explorer. Set it to Unicode.

To do this:

Open up Internet Explorer.
At the top, by file, edit, view, etc... click on View.
Highlight Encoding.
Take note of where the Dot is.

Click on Unicode (UTF-8)
This should put the dot by Unicode.

Try print preview again.

Do you have any other printing problems?


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Response Number 5
Name: newgrl
Date: March 17, 2002 at 11:43:58 Pacific
Reply:

You may also have this problem:

Only the Text at the Top of the Web Page Is Printed (Q272518)

But you will have to have a look in the registry to be sure. Try the Unicode setting first.


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Response Number 6
Name: Thomas E
Date: May 12, 2002 at 03:38:26 Pacific
Reply:

I had the same problem and reason was that I didn't have the folder c:\temp. It was deleted for some reason.


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