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wmp 9/7 audio
Name: Carl Date: September 23, 2003 at 14:07:15 Pacific OS: Windows 98 SE CPU/Ram: 256mb 76% free
Comment:
I made a mistake. I installed windows media player 9 over wmp 7.1 (which was doing just fine). Now, no audio. In a dropdown box for wmp I get the message " An internal application error has occurred". Am unable to get satisfaction at windows knowledge base website. Help.
Name: Grasshopper Date: September 23, 2003 at 14:16:51 Pacific
Reply:
Click Start / Settings / Control Panel / Add-Remove programs. Scroll down to WMP version 7 or 9 and remove them. Reboot and reinstall the version you want.
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Response Number 2
Name: carl Date: September 23, 2003 at 14:23:42 Pacific
Reply:
Thanks Grasshopper, but neither are listed in the add/remove programs.
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Response Number 3
Name: Grasshopper Date: September 23, 2003 at 14:49:27 Pacific
Reply:
OK then go into Start / Programs and right click and delete it manually. You can also use Windows Explorer if ya wish.
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Response Number 4
Name: Derek Date: September 23, 2003 at 16:28:44 Pacific
Reply:
Make sure there is no Uninstall for either of these in the Start Menu, if so use it.
Otherwise all you will find in Start/Programs will be shortcuts to a few WMP files. You also need to delete the Windows Media Player folders in c:\program files.
No idea what other files might be spattered around except one in c:\windows called wmplibrary with a .db extension (there are a few underscores and version figures in it's name)
I hate the idea of hacking out files but it seems you have no alternative. Run a registry checker afterwards or shut down to DOS and type scanreg /fix
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