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Wireless connection not working

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Name: Jennifer
Date: June 17, 2003 at 19:45:06 Pacific
OS: 98 SE
CPU/Ram: PII 350mHz/192 mb RAM
Comment:

A friend of mine brought her computer in to have what she thought was a virus removed. The tech said it was a spyware problem and removed the spyware as well as Spybot. When she got her computer back, her wireless ethernet connection was no longer working. I took a look at it and fixed a few other problems as well as reenabled her wireless card configuration utility (the tech disabled all startup items.) Her card is picking up the access point; it says it is connected and the link/signal is good, etc. Despite that, the computer will not connect to the internet. I tried a wired ethernet connection, and this worked without a problem. I also uninstalled and reinstalled her wireless card, but it didn't help. I'm stumped; does anyone have any ideas? Thanks for your help!



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Response Number 1
Name: rac
Date: June 18, 2003 at 06:20:54 Pacific
Reply:

Did you check to make sure that the wireless connection on the PC has TCP/IP protocol enabled?


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Response Number 2
Name: Jennifer
Date: June 18, 2003 at 13:23:43 Pacific
Reply:

rac,

Everything with the TCP/IP looks fine, thanks for the help though!

Jennifer


0

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