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I've got a Win98 PC here (i do computer repair in this area) and for some reason it will not detect a PCI modem i'm attempting to install - nor any PCI modem for that matter (I've tryed different ones)
It does however detect a network card, so the PCI slot isn't bad. This thus leads me to believe its some type of IRQ conflict. if this however is the case, why does it not show up in device manager with a conflict? That being said, I can't see a modem section or any "PCI Comunciations device" or ANY unknown device in device manager. Thus my point - I can't even get windows to DETECT IT! If it would detect it, I'd install the drivers and be on my way. I've been working on this sense monday and CAN NOT figure it out. It is thus that I come here to you, hoping for any idea of what this could be!
Again, my situation is:
I have a PCI modem. I put it in the PCI slot. I can NOT SEE IT under device manager - at all. When I run the add new hardware wizard - it DOES NOT FIND IT. when I search for a modem - it DOES NOT FIND ONE. It is as if its not even in the PC.Thank you for your help.
P.S. I've tryed throwing in other PCI cards, like a sound card and the like, and they all get detected without an issue! I've tryed differnet modems (3 differnet ones to be exact) and none of the 3 get detected? What in the world is going on here?!
Hi David,
Likely it is a 'winmodem' which will not be seen without the SW installed.
A real modem has a UART and grabs an IRQ and will readily be detected by 98.
A winmodem will not.
M2
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First of all, THANK YOU FOR THE RESPONSE!
The name of the modem is: Encore ENF656-ESW-NDPR
Its less than a few months old. Never been used before. I've also tryed 3 other modems, I assume they are "Winmodems"
On every other PC I have installed this modem on (identical modem) it HAS been detected. Anyways, I have tryed just running the setup program on the driver CD - which only resulted in failure as well. I've even gone so far as to add the device manually - with no success there either. I am really really stumped. You might be onto something though! So any other ideas you have I'd love.Thanks again!!
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I don't really understand the very basics of "how" winmodems get installed, but I DO KNOW from personal experience, having installed several, that many (most? all?) have to have some driver(s)/ software installed BEFORE you install the hardware and "detect" it.
Here be the downloads page:
http://www.encore-usa.com/driver.php?id=36
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It is a very strnage problem.
I suggest disabling the COM ports in the bios. A modem should have it's own com port. Usually it uses 3. If it insists on using com port 1 or 2, it might not be recognized if those ports are already enabled.
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David,
Look at the CD to see if it is installing at least one VXD.
I have one which has the CD laid out like:
model\w9x\
model\nt2k\and the need VXD is not in the appropriate driectory. Thus it would not reco / install until I copied the needed files to where the setup could find them.
HTH
M2
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Regardless of whether the recommended procedure is to install the drivers first, windows should pick it up as 'new hardware found' on first boot after physically installing the modem.
What happens if you put the modem in a different slot?
Is this a compaq?
Is there an option in cmos for an on-board modem?
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DAVEINCAPS,
The several 'winmodems' I have handled were really 'not there' until some drivers were installed.
Typically, and sadly, after a few modem drivers are installed windows jumps in with 'new hardware wizard'.
I usually just let the wizard sit there.
M2
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I haven't noticed that but I'm sure there's modems I haven't dealt with. I usually install the modem and then afterwards read the instructions for driver installation. If it's one of those install-the-drivers-and-then-the-modem I try to get around it by hitting 'cancel' when the hardware found box comes up and then running the installation. (I'd rather spend an extra hour doing it 'my way' than following instructions.)
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Ok thank you for all the replys! I haven't tryed disabling/enabling the com ports in the bios. I will go look for that option.
I NEVER get the found new hardware wizard to come up - and I HAVE INSTALLED THE DRIVERS in an effort to get it to appear. (I have them already)
Even after installing the drivers via the setup program - I still cant' see the modem either in "Modems" section of control panel of Device manager!
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David,
Look in the INF and see what VXDs and other files it needs.
The setup may not be smart enough to tell you it didn't find everything.
My Conexant chip modem is a case of that.
M2
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When you say you "installed the drivers" did you manually go through the hardware wizard and select the specific device?
Daveincaps is incorrect, here, on one point. There have been several of these stupid pain-in-the-you-know-what modems that will NOT "detect" automatically. Many I've dealt with MUST have the software installed FIRST, and SOME must be selected manually. Ports are not a problem UNTIL you get the modem itself into device manager and THEN maybe the port is a problem. However, the physical "bios" selected port is generally not the issue. The issues are usually what Whenbolwsx is trying to do.
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I think the method of driver installation is not the right way to go on this. David stated in #2 above that these same modems are detected OK in other computers. The conclusion would be that the problem is due to the modem not being detected and not the drivers.
The only exception I would have to that is if the computer is a compaq. I have noticed modem detection problems with them. That's why I asked about that in #7.
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Thank you EVERYONE for the responses!
First of all: I can't find any options in the bios to play with the COMM Ports
Second of all: The PCI is a custom built PC by some local company in my area.
3rd of all: Yes i've tryed manually installing the modem - I didn't really expect it to work but i did it anyhow.
4th of all: its not a driver problem i'm having - because I can't even get the add new hardware wizard to find it.
5th of all - I've tryed running the driver setup program off the driver CD in an effort to have it reconized then - with no luck.
Thanks for all the replys.
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I should note that prior to formating this PC there was an old ISA legacy modem card in it. I wasn't able to use it because I couldn't find the drivers for it - it did get reconized though. I have formatted the PC again without the old ISA legacy card installed - just incase that could be the problem.
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Can you post back the model # or other identifying info on the motherboard? It must be something archaic if the cmos doesn't have any com port options.
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Here is the motherboard:
http://www.dfi.com.tw/Support/Download/driver_download_us.jsp?PRODUCT_ID=1378&STATUS_FLAG=A&SITE=USIts a DFI P2XBL
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I believe the cmos setting for the ports will be in the integrated peripherals section. I don't think that would affect the modem as it will set up at a virtual (not hardware) port.
You might choose the Load Optimal Settings from the main cmos menu to reload those defaults.
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There is nothing under "Intergrated Periperhals" relating to COMM ports. I tryed loading optimal settings - with no luck unfortunately.
Heres my exact board:
http://www.dfi.com.tw/Product/xx_product_spec_details_r_us.jsp?PRODUCT_ID=1213&CATEGORY_TYPE=MB&SITE=US
Except mine is Rev. D2 (not D1)
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In 'integrated peripherals' the com ports may be identified as serial ports, but they should be there. If so, try disabling them to free up those ports and IRQs for the modem.
Otherwise I'd think there's a problem with the motherboard or the modems. I know you've tried other modems in that machine and those same type modems in other machines. But have you tried a specific modem that wasn't detected on the DFI on another machine? Long shot I know.
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