When I tried to enter the Windows Help/Windows98 Memory Troubleshooter list, I selected the 'I don't hear sounds on my program and pressed next. A blank page appeared. The same appears when I select other apps on the list. Can someone help me replace the Help Files, if that is the solution to my problem?

Go to start ...find...files....and type Windows help files. There should be a folder with 250 files (9.23MB) If it isn't there you will have to find a download for the folder.

This was removed as part of a Windows security update - mine does the same. Not quite sure what it was all about now but I believe MS also felt that the 1999 troubleshooter was way out of date and you should visit their website instead. There are "fixes" around on the internet if you search using Google but I never found one that worked properly. DerekW

Thank you Stanley Brady and Derek W for your input. My Windows Help files have all the CHM. files marked with the question mark(?). I extracted the windows.chm successfully-according to sfc- but the windows.chm files still showed the(?), I guess that wasn't a solution. Derek W -sounds like I've got to search Google. I guess an an improperly working troubleshooter is better than no program.

The "question mark" is the "Help" icon - that is what you would expect Can't recall the details, but as mentioned, the Windows help system changed - 'help' files (CHM) are opened with HH.exe and that should be the default association In the previous system, help files were HLP and were opened with Winhelp.exe (iirc) If you get people asking the wrong questions, you don't have to worry about the answers

I've just looked at notes I saved about this at the time. The only fix that worked was one where you downloaded Win98_TS-fix.zip and ran the troubleshooters from the exe file contained within it. It brought up all the troubleshooters as one page and worked by temporarily modifying the security registry entries, but only whilst it was being run. This worked fine. Sounds good BUT around that time I kept tabs on the registry. I decided that if you used it after KB883939 IE6.1 cumulative Update it would be liable (at the best) to undo the security Update, because MS had changed the registry entries yet again. I no longer hold the registry details but feel, as I did then, that it is risky to go with third party fixes. The troubleshooters are outdated and not worth much anyway - certainly not enough to warrant risking your security or possibly causing some other mess up. If you regard these troubleshooters as important then be prepared to delve into the registry/security implications in some detail, taking into account the Update state of your machine. It can be done but it requires a good bit of work. DerekW

WallyLes, Check out the info at the links below. It's possible that you may have downloaded & installed the 810847: Security Update for Internet Explorer and this may be causing the problem. If this is the case the download at the second link may correct the problem. February 2003, Cumulative Update for Internet Explorer (810847) 811630: Security Update Tufenuf