OK This is broken up into three sections
1) What went wrong
2) What is happeneing now
3) What I ahve already done

1) The computer is running Win98 and is connected to the internet via a dial-up 56K modem. It stopped connecting to the internet saying that the modem wasn't configured correctly, go to control panel/modems to fix the problem. From here the person removed the modem from the list and restarted the computer.

2) When the computer restarted and everytime it restarts after that it always does the following thing
powers up and does the usual ram check and stuff.. checks the a drive then boots windows from the c drive. the windows 98 screen comes up and then it goes back to dos console mode and gives the following message .....
" Connot find a device file that may be needed to run Windows or a windows application.
The Windows Registry or SYSTEM.INI file refers to this device file but the device file no longer exists.
If you delected this file on purpose try uninstalling the associated application using it's uninstall or setup program.
If you still want to use the application associated with this device try reinstalling this application to replace the missing file.
C:/WINDOWS/SYSTEM/VMM32/IOS.VXD
press any key to continue...."
then as they press another key the same error message comes up but a different file is listed
"C:/Windows/System/VMM32/IFSMGR.VXD
press any key to continue"

then it another error message comes up saying
"While initizing Device INT13: invalid VxD Dynamic Link call to device number 10 service 7
your window configuration is invalid. Run windows set-up program again to correct this problem.
press any key to continue..."

then the "It is safe to turn off your computer" screen comes up.

restart and it does it again.

3) I have already lead her through restoring the registry but I don't know anything about BIOS interupts "INT13"

ANY SUGGESTIONS????

Thanks
/chris

Sorry that i dont have any magical cures but best thing you can do is reformat and reinstall drivers.

Yeah reinstall your drivers

yeah there is always the reinstall option but

1) I am not near the computer
2) She is not sure if she has the disks, start-up or cd (she bought it with Win98 on it)
3) she has a burned 98 CD but the cdrom will not work read burned CD's (so if anyone can fix this problem (hahaha)

so I was hoping there was a magical cure that I could take her though remotely

/chris

Most computer outfits like Dell, Compaq, etc put the files to do a reinstall on the hard drive. They are usually located in a 'CABS' folder. If it's there and she can find a 'setup' program in that folder, she can do a reinstall without losing anything.

Wow! That is EXACTLY the sysmptoms I have found when trying to help out a friend with an old clunker machine. What was the evental resolution?

I have a problem. I have a laptob with a formatted disk but thats the problem I cant put an OS on it because it has no cdrom but only the floppy. I have the startup disk but cant istall the OS without a cdrom.
Please Help there are hackers outthere that know how to do this!!!