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Windows Help Problem
Name: DA Date: October 27, 2003 at 15:06:06 Pacific OS: 98se CPU/Ram: 600/256
Comment:
I have a problem with "Trouble Shooting" in Windows Help. When I open Windows 98 Trouble Shooters on my computer and choose an item from the dropdown list,say I choose DirectX as having a problem, the right hand window then displays "Windows 98 DirectX Trouble Shooter-- What problems are you having". I then for example select one of approx: a dozen suggested problems suppose I select "The sound is choppy" and press "Next" instead of displaying info: on what the cause of my DirectX Problem is,all I get is a blank page. All help with this problem appreciated. DA.
Name: ken Date: October 27, 2003 at 17:25:49 Pacific
Reply:
Go to "start" and then "run" type in "dxdiag" and follow the instructions.
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Response Number 2
Name: DA Date: October 28, 2003 at 03:19:06 Pacific
Reply:
Thank you Ken for your response,I did as suggested and used the DirectX Diagnostic Tool and followed instructions,but whenI came to the step where required and pressed the Windows Troubleshoot button a blank page came up as described in my orig: post. Refering to that post I used DirectX as an example, the blank page problem is common to all 16 items in the Windows Help Trouble Shooting list i.e. Networking,Modem,Startup and Shutdown ect, and not just DirectX. Thanks again I hope the additional info: will help point to the source of the problem. Looking forward to suggestions and advice from all Forum users.DA.
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Response Number 3
Name: Don Miller Date: October 28, 2003 at 04:32:46 Pacific
Reply:
You can usually repair the problem by doing an "over-the-top" installation of Windows. It will extract the proper .HLP and .CHM files needed and put them in the correct places. My suspicion is that some of these files got deleted accidentally.
Don
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Response Number 4
Name: DA Date: October 28, 2003 at 19:58:53 Pacific
Reply:
Hi Don, I think you are right about files missing and an "over the Top" windows installation may fix the problem. As I dont use Trouble Shooting in Windows Help that often I am prepared to live with the problem for a while and leave the "over the top" installation for a more serious Windows problem. Thank you for your time and interest. DA
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