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Will not shut down

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Name: ripper
Date: December 5, 2003 at 16:23:18 Pacific
OS: 98se
CPU/Ram: Cel 64
Comment:

The Computer Gods up there in the ether just don't like me this week. Have encountered yet another problem.
Going to Start/shutdown, all that happens is a black screen. To make it SD I have to cont/alt/del. On restart it goes to Safe mode and I then have to track through the display setting to get the monitor setting back to normal. It's a pain.
Could it be due to having installed Sygate an hour ago?
Once again, thank you.



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Response Number 1
Name: ripper
Date: December 5, 2003 at 17:11:02 Pacific
Reply:

Sorry team, it was Start/shutdown/restart.
Thank you.


0

Response Number 2
Name: ripper
Date: December 5, 2003 at 17:40:07 Pacific
Reply:

Cursor has got the trembles.Vibates at a very high speed. Anything to give you a clue.
Below, latest hijack. Maybe that might help?
Thank you.
Logfile of HijackThis v1.97.3
Scan saved at 14:40:03, on 6/12/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.exe
C:\WINDOWS\SYSTEM\MPREXE.exe
E:\AVGSERV9.exe
C:\PROGRAM FILES\SYGATE\SPF\SMC.exe
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.exe
C:\WINDOWS\SYSTEM\RNAAPP.exe
C:\WINDOWS\SYSTEM\TAPISRV.exe
C:\WINDOWS\TASKMON.exe
C:\WINDOWS\SYSTEM\SYSTRAY.exe
D:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.exe
E:\AVGCC32.exe
C:\PROGRAM FILES\GENIUS NETSCROLL + SERIES MOUSE\MOUSEELF.exe
C:\WINDOWS\SYSTEM\HPZTSB06.exe
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\FINDFAST.exe
C:\WINDOWS\SYSTEM\SPOOL32.exe
C:\WINDOWS\SYSTEM\WMIEXE.exe
C:\WINDOWS\SYSTEM\DDHELP.exe
E:\MAILWASHER\MAILWASHER.exe
E:\HIJACKTHIS.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xtra.co.nz/
O2 - BHO: (no name) - {FFFFFEF0-5B30-21D4-945D-000000000000} - E:\PROGRA~1\STARDO~1\SDIEINT.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Pop-Up Stopper] "D:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.exe"
O4 - HKLM\..\Run: [AVG_CC] E:\avgcc32.exe /startup
O4 - HKLM\..\Run: [mouseElf] C:\Program Files\Genius NetScroll + Series Mouse\mouseElf.exe
O4 - HKLM\..\Run: [Deskup] e:\DriveIcons\deskup.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb06.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SYGATE\SPF\SMC.exe -startgui
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Avgserv9.exe] E:\Avgserv9.exe
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM FILES\SYGATE\SPF\SMC.exe
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.exe
O8 - Extra context menu item: Download with Star Downloader - E:\PROGRAM FILES\STAR DOWNLOADER\sdie.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security1.norton.com/SSC/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/76808a0e7ae82f/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {28F00B0F-DC4E-11D3-ABEC-005004A44EEB} (Register Class) - http://content.hiwirenetworks.net/inbrowser/cabfiles/2.5.26/Hiwire.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37863.7174189815
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?312
O16 - DPF: {774EB36D-C105-40CE-B6F7-8EBC0438B37B} (rcimport.rcemailctl) - http://jobs.realcontacts.com/rcemailctl.cab



0

Response Number 3
Name: darksea
Date: December 5, 2003 at 19:22:11 Pacific
Reply:

I had the same shut down problem when I installed Sygate.It turned out to be a bad install. To test this Right click on the Sygate icon in your systray.Click on Exit Firewall and then try to shutdown your computer.If it shutsdown then it is a bad install.Remove Sygate and install it again with everything shutdown except explorer and system tray.


0

Response Number 4
Name: ripper
Date: December 5, 2003 at 21:38:30 Pacific
Reply:

Thanks Darksea. I'll consider your suggestion. As you see, have had computer difficulties this week.
Meantime have got everything running again, so fingers crossed.
Wife is not best pleased. Fair enough as problems have sure made me grumpy.
She, kids, and the dog not coming near me. The cat has vanished too. I'll try a shut down later tonight and see what happens.
Thanks again.


0

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