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User.exe - Can't open Windows Expl

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Name: Sue
Date: September 14, 2002 at 00:03:57 Pacific
OS: Win98SE
CPU/Ram: Pentiumll mmx/256
Comment:

I can't open Windows Explorer or Internet Explorer. Message is EXPLORER caused a general protection fault in module USER.exe at 000a:00002730.
I tried repair and I re-installed Windows with no success.

Any suggestions?



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Response Number 1
Name: Sci-Guy
Date: September 14, 2002 at 00:49:51 Pacific
Reply:

Try this. Start->Run, type sfc, press enter. Scan for altered files, being sure to have your Windows CD handy.


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Response Number 2
Name: mesich
Date: September 14, 2002 at 05:33:27 Pacific
Reply:

Carefull when using SFC as it gets many of the files wrong.

SFC EXTRACTS SOME INCORRECT FILES

Mesich


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Response Number 3
Name: Sue
Date: September 14, 2002 at 13:04:42 Pacific
Reply:

SFC didn't help. I've used every diagnostic tool available. When I run the System Configuration Tool with everything unchecked, I still get the error. The only time I don't get the error is in Safe Mode.


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Response Number 4
Name: FOG
Date: September 14, 2002 at 16:47:47 Pacific
Reply:
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Response Number 5
Name: Mark
Date: September 14, 2002 at 19:30:15 Pacific
Reply:

I've had the same messages with no luck either. This only occurred a few days ago. I did do a virus scan and found a modified home.reg file. Turns out my system was infected with the JS.seeker virus which I manually fixed. However, I still have no use of Internet or Windows Explorer in any mode including safe mode. You find your answer yet??



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Response Number 6
Name: Sue
Date: September 14, 2002 at 22:09:17 Pacific
Reply:

Fog, thanks but none of those apply.

Mark - no answer yet.


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