hello all,
changed my mobo few weeks ago to FIC AZ11E w/800 duron cpu,256 meg pc100 ram, Nvidia vanta/vanta LT video WIN98 SE o.s. ...everything seems to work ok except the scanner,it is a visioneer one touch usb.windows recognizes it as "unknown device" in device manager..it was working with old mobo (abit KT7). i have removed and reinstalled scanner software and checked in the bios setup for any obvious things....
downloaded and installed VIA 4in1438 chip/mobo drivers......any ideas?
thanx in advance
dragonsnake

oh yeah,almost forgot ,when instaling scanner software i get error message "win98 not detected on this computer" it is on the system properties window ...clean instal win98SE.....................dragonsnake

I don't know if there is a correlation but a couple of months ago I RMAed a MB that had a Via USB 2.0 controller aboard (didn't know it was aboard). I couldn't get the machine to work properly even without the USB 2 drivers installed. My opinion is the Via controller isn't compatible with win98. Ran OK in win2000. I could be wrong.

thanks for the reply! all the other usb devices are working (printer , memory card reader) could this rule-out the VIA controller ?
dragonsnake

Maybe, In my case the only USB 2.0 device I had was a digital camera. Everything else was USB 1.1. Theoretically USB is backward compatible but the camera wouldn't work at all. That said, in my experience, scanners are sometimes difficult to configure. Especially is they were designed to run on a different OS than you are using. One thing that I have found is this. Once you attempt an install, entries are made to the registry. These entries most likely will remain there even after an uninstall of the software. Subsequent attempts to install fail because of these old entries. The solution is to use a registry cleaner or manually remove these entries. Try Regcleaner. Find it here: www.worldstart.com/weekly-download/ archives/reg-cleaner4.3.htm - 19k
Also, read the instructions on installing. The sequence of connecting and installing varies from brand to brand. Have you tried to correct the problem using device manager? If windows sees the device but doesn't recognise it there will be a yellow exclamation point next to the entry in device manager. Check properties for that device and you should find a place to provide the drivers or update them. You will need to tell windows that you have drivers and use browse to provide the path on the scanner disk.

Thanks!
i'll try your advice,the scanner did work before w/same os,hdd,ram,ps,cd-rw,dv-rom,printer,usb mass-storage device,etc everything except mobo (switched from abit kt7 to fic AZ11E) what blows me away is scanner software not detecting win98!
dragonsnake

What I think the message means is that the USB driver isn't found. If other devices work then maybe the scanner is USB2.0. I still suspect the VIA USB controller. I will not use anything from VIA myself. Too much agrevation in the past. Had I known that the MB I mentioned before had a VIA USB controller I wouldn't have bought it. The Chipset was SIS. Go figure. Did you cleanup your registry as I suggested?

OtheHill,
been over to a friends scanning legal docs to e-mail to my attorney..gonna get right back in the saddle....the scanner worked on the other mobo and it was not usb2..i am going to get the registry cleaned up and try again (r&i software) device manager recognizes it as "usb unknown device" and the properties tab says "usb controller" disabled.(red X) when i enable it ...prompts for restart...then yellow exclamation mark beside it.........
thanks for all the help!
will post back
dragonsnake

well i got the registry cleaned up and did install of the scanner software...no dice
software said win98 not detected and scanner detected as "unknown device"
dragonsnake