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USB Root Hub NTKERN.VXD Driver Error

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Original Message
Name: glc
Date: May 8, 2002 at 01:13:38 Pacific
Subject: USB Root Hub NTKERN.VXD Driver Error
Comment:

It seems I made the common error that has been addressed here, but with a hitch?

I believe I installed win98se USB driver to win98 usb root hub (I used a second ed cd, thinking all along that I had 2nd ed! sigh) and am now getting the dreaded NTKERN.vxd device loader could not load the device driver (code 2) message in my device mgr under root hub (yes, yellow exclamation point and all) Here's the hitch...I still have the 3 usb drivers that I believe I'm supposed to have loaded(usbhub.sys, usbd.sys, uhcd.sys, with the older dates)in my system32 dir, but can't seem to manually update drivers that way, since the 'update driver' wizard doesn't let me select that folder.

The only drivers showing loaded right now for the root hub; the usbhub.sys from the system32 dir and the vmm32.vxd(NTKERN.vxd)from the system dir)

Ok, so do I remove just the root hub and do an add new hardware on reboot? Does it have to be removed in safe mode, or can I remove it from standard? Will that locate the correct drivers for win98 in my system32 directory? (I only have the 2nd ed cd and apparently it won't upgrade my version) Do I have to remove my USB controller as well?

I've read here and elsewhere to either remove the root hub, OR delete the win.com to allow the upgrade on my system to the 2nd ed, OR change two lines in the autoexec.bat (which I can't seem to do either) I'm just not sure which is the CORRECT thing to do and I'm already pulling my hair out.

This all started because I installed a connector to my mother board, then a mini digital camera, then a scanner, one right after the other. But after rebooting after installing the connector is when it prompted me for the win98 install cd. So I'm pretty sure that's what happened, it installed the 2nd ed driver.

I knew I should have just bought a mavica camera instead of messing with this! Sadly, I know just enough to be dangerous. :(

I have a CL50-LX Intel chipset celeron motherboard, Intel 82371AB/EP PCI to USB Universal host controller, 1 root hub, Award bios 01/12/99 2a69JD43C, and have used the intel usb check program and it says I am fully usb capable(?)

Thanks for any help anyone can offer. if more info is needed, I'll gladly supply it.


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Response Number 1
Name: glc
Date: May 8, 2002 at 01:26:45 Pacific
Reply: (edit)

my apologies if this is on the win95 forum incorrectly....I could have sworn I was on the win9x forum...but after posting it, it said 'posted on win95 forum' ???


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Response Number 2
Name: Ron Rader
Date: May 29, 2002 at 19:18:13 Pacific
Reply: (edit)

Click on driver file details. jot down the names of all the usb drivers (uhcd.sys, usbui.dll, usbhub.sys, usbd.sys) Go into device manager and remove your usb devices (the root hub, then the controller)

now, find all the driver files mentioned and either delete them or rename them (usually usbui.dll will be in use, you may have to boot to dos or go into safe mode to delete that one)

Reboot, let it find your usb controller, and feed it the proper version of windows this time :)


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Response Number 3
Name: LastUSB
Date: June 2, 2002 at 05:19:30 Pacific
Reply: (edit)

Dear all,
it seems that I just have the same kind of pb
as Glc wrote above.

I've a P III Intel/800Mhz, but none of the
driver for my 2 usb ports were installed, so
I could install my UMAX scanner.

Fortunatelly, I have a second computer on which I *could* install the scanner, so I copied the missing drivers (uhcd.sys, usbd.sys, usbhub.sys, usbscan.sys). I also
(in MSDOS mode) remove the usbui.dll file,
uninstall the USB controller,
and re-install everything after reboot with the files I'd copied on my second computer
(including usbui.dll).

But the pb remains the same: the loader NTKERN.VXD cannot load the pilot for my
umax astra 3400 scanner and the device remains unusable.

I wonder how I could fix this pb.

Does one of you know if it exists a package
that can be downloaded on the web to make a
complete installation of standard drivers
for USB ?

Sure this would be great. My USB stuff is
VIA Tech 3038 PCI to USB Universal Host.

Than you very much for your help!

Luc, the USB 0-level user


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Response Number 4
Name: n
Date: June 13, 2002 at 19:12:37 Pacific
Reply: (edit)

I mistakenly did the same thing installed win98se drivers running win98

Q if i now install SE will this fix the problem ?is the anything else I should do??


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Response Number 5
Name: Jason S
Date: June 16, 2002 at 06:51:12 Pacific
Reply: (edit)

I have the same problem and have tried everything posted with no luck. If anyone has had any other solution work for them, please post!!! I am running a Dell Latitude CPx laptop with win98se, but have no idea what installation caused the error.


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Response Number 6
Name: Kevin L
Date: June 19, 2002 at 18:44:23 Pacific
Reply: (edit)

If you have installed Win98SE driver for USB on Win98, then you could try reinstalling windows 98 first edition to remidy the usb problem. Rename win.com, and delete all files associated with the usb drivers. USBD.sys, USBUI.dll etc...


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