Hi: please help I try to uninstall McAfee VirusScan 6, but the computer was hung during uninstallation. What can I do? (Windows 98 SE) thanks whoo

whoo, Follow the instructions below. Manual Uninstall of McAfee VirusScan 6.0 (Windows 9x/ME only) Attempt an Automatic Uninstall Click on the Start button. Highlight Settings then click on Control Panel. The Control Panel will then appear. Double click on the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box will then appear. Locate McAfee VirusScan (or just VirusScan) on the list of installed programs and single-click on it so it is highlighted. Click the Add/Remove button. NOTE: If at any time you are prompted to remove shared files, answer Yes To All. Windows will then attempt to remove McAfee VirusScan from your computer. If the operation is successful you will need to restart your computer. If McAfee VirusScan is successfully uninstalled you do not need to complete the remaining steps in this document. If you receive error messages or find that McAfee VirusScan was not completely removed then follow the steps below to manually remove the program. Run MSIEXEC to Attempt a Forced Uninstall Click on the Start button. Highlight Programs then click on MS-DOS Prompt. A black window will then appear on the screen with a blinking cursor. Type the following commands into the keyboard: CD \ CD C:\WINDOWS\SYSTEM MsiExec.exe /X{87AEFD84-BC0D-11D4-B885-00508B022A51} exit If the operation is successful you will need to restart your computer. If McAfee VirusScan is successfully uninstalled you do not need to complete the remaining steps in this document. If you receive error messages or find that McAfee VirusScan was not completely removed then follow the steps below to manually remove the program. Manually Removing McAfee VirusScan IMPORTANT: Before beginning to remove McAfee VirusScan manually from your computer be sure to backup the Registry. This will safeguard your Windows installation. You can recover your Windows configuration by restoring the backup if something goes wrong. The instructions in this document will guide you through deleting specific items from your computer. If you are instructed to delete an item that you cannot find, skip that step and continue with the next step. Some steps may not be applicable to your installation of VirusScan. Backup the Registry Click on the Start button. Click on Run. Type in REGEDIT then click the OK button. The Registry Editor will then appear. Click on the Registry pull-down menu then click on Export Registry File. The Export Registry File dialog box will then appear. The top of this dialog box contains an option entitled Save In. Make sure 'Desktop' is selected for the Save In option. If it is not, click the pull-down arrow and select 'Desktop' from the list. In the File Name field type 'Backup' (without the quotation marks). In the Export Range group box make sure 'All' is selected. Click on the Save button. NOTE: If you need to restore the Registry you can double-click on the 'backup' file you created and it will be restored. However, once you have finished these instructions and are certain everything is working properly it is important to delete the 'backup' file you created. Do this by right-clicking on the Backup file on the desktop then left-clicking on Delete from the pop-up menu that appears. This will ensure that the old registry is not accidentally restored once this process is complete. Delete the Registry Keys NOTE: The following steps may be more easily followed if you close and reopen the Registry Editor between each step. To close the Registry Editor click the X in the top right corner of the Registry Editor window. To reopen the Registry Editor follow steps 1 - 3 in the 'Backup the Registry' section above. 1. Open HKEY_LOCAL_MACHINE>System>CurrentControlSet>Services>VxD and remove the FBWin95 (9x only) and VSHINIT entries: Double click on HKEY_LOCAL_MACHINE. Double click on System. Double click on CurrentControlSet. Double click on Services. Double click on VxD. Single click on FBWin95 (Windows 9x only) so it is highlighted then press the Delete key on the keyboard to remove this entry. Single click on VSHINIT so it is highlighted then press the Delete key on the keyboard to remove this entry. 2. Open HKEY_LOCAL_MACHINE>Software>McAfee and remove the VirusScan entry: Scroll back up and click the minus next to SYSTEM. Scroll back to the top on the left side of the screen. Double click on HKEY_LOCAL_MACHINE. Double click on Software. Double click on McAfee. Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry. 3. Open HKEY_LOCAL_MACHINE>Software>Network Associates and remove ePolicy Orchestrator Double click on Network Associates. Single click on ePolicy Orchestrator so it is highlighted then press the Delete key on the keyboard to remove this entry. 4. Open HKEY_LOCAL_MACHINE>Software>Network Associates>TVD and remove VirusScan Double click on TVD. Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry. 5. Open HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>App Paths and remove the related entries: Double click on Microsoft. Double click on Windows. Double click on CurrentVersion. Double click on App Paths Single click on Chkvol.exe and delete it. Single click on CMGrdian.exe and delete it. Single click on fbmount.exe and delete it. Single click on rebuild.exe and delete it. Single click on retake.exe and delete it. Single click on schedwiz.exe and delete it. 6. Open HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Run and remove the related entries: Single click on the Run folder so it is highlighted. On the right side of the screen single click on AlogServEXE (or AlogServ if either exist) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single click on AvconsoleEXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single click on McAfeeWebScanX (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single click on Mount Safe & Sound (9x only and if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single click on Vshwin32EXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single click on McAfee.InstantUpdater.Monitor (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. 7. Open HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>RunServices and remove the related entries: Single click on RunServices folder so it is highlighted. On the right side of the screen single-click on McAfeeVirusScanService so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single-click on McAfeeWebScanX (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single-click on VsecomrEXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single-click on Vshwin32EXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single-click on VsStatEXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. On the right side of the screen single click on McAfee.InstantUpdater.Monitor (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry. 8. Open HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Uninstall and remove {87AEFD84-BC0D-11D4-B885-00508B022A51}: Double click on Uninstall. Single click on {87AEFD84-BC0D-11D4-B885-00508B022A51} so it is highlighted then press the Delete key on the keyboard to remove this entry. 9. If you computer is running on a network with a Microsoft Exchange Server do the following, otherwise skip to step 10: Scroll back to top on the left side of the screen. Double click on HKEY_LOCAL_MACHINE. Double click on Software. Double click on Microsoft. Double click on Exchange. Double click on Client. Single click on Extensions so it is highlighted. On the right side of the screen single-click on Exchange Scan so it is highlighted then press the Delete key on the keyboard to remove this entry. 10. Search the registry and remove all occurrences of 48DFEA78D0CB4D118B580005B820A215: On the left side of the screen, single-click on My Computer (located at the very top) so it is highlighted. Click on the Edit pull-down menu then click on Find. The Find dialog box will then appear. IMPORTANT: This set of characters is case sensitive. Be sure to type capital letters. Type the following into the Find What field: 48DFEA78D0CB4D118B580005B820A215 (NOTE: The 0's are the number zero) Click the Find Next button. The computer will then search the registry. When an occurrence of 48DFEA78D0CB4D118B580005B820A215 is found delete it, then press the F3 key on the keyboard to search again. Do this until you get a 'Finished Searching through the Registry' message. NOTE: You may find as many as 120 occurrences of 48DFEA78D0CB4D118B580005B820A215 in the registry. They all need to be removed. 11. Close the Registry Editor by clicking the X in the top right corner. Remove the McAfee VirusScan Shortcuts Click on the Start button. Highlight Settings then click on Taskbar & Start Menu. The Taskbar Properties dialog box will then appear. Click on the Start Menu Programs tab. Click on the Remove button. A list of folders will then appear. Locate the McAfee folder and double click on it so it is highlighted. (If VirusScan is the only McAfee program installed, delete this folder) Highlight VirusScan and click on the Remove button. Locate the StartUp folder and click on the plus sign (+) next to it. If StartUp does not have a plus sign next to it skip the remaining steps in this section and continue with the 'Delete the McAfee VirusScan Files' section. Within the StartUp folder, single click on Mount Safe & Sound Volumes (9x only) so it is highlighted, then click the Remove button. Click the Close button followed by the OK button. Restart the computer. Delete the McAfee VirusScan Files Double click on the My Computer icon on the desktop. Double click on the C: drive. Double click on the Program Files folder. Double click on the McAfee folder. NOTE: If you do not have any other McAfee products installed, you may delete the entire McAfee folder. Single click on the McAfee VirusScan folder. Press the Delete key on the keyboard to delete this folder. Answer Yes to any prompts about deleting files or programs. Close all open windows until you are back on the desktop. Double click on the My Computer icon on the desktop. Double click on the C: drive. Double click on the Program Files folder. Double click on the Common Files folder. Single click on the Network Associates folder. Press the Delete key on the keyboard to delete this folder. Answer Yes to any prompts about deleting files or programs. Delete the McAfee VxD Files Click on the Start button. Highlight Find then click on Files or Folders. The Find Files dialog box will then appear. In the Named field type in MCKRNL.VXD then click the Find Now button. The computer will then search for the file. When the file is found it will be displayed at the bottom of the dialog box. Once the file is found right-click on the small icon to the left of the file's name. A pop-up menu will appear. Left-click on Delete to delete the file. Answer Yes to any prompts about deleting the file. Repeat steps 4 - 7 for the following files: Avsmcpa.cpl, Avsmcpa.cpl.manifest, Avsmcpa.dll, MCSCAN32.VXD, MCUTIL.VXD, VSHIELD.VXD, VSHINIT.VXD. Once all of these files have been deleted close the Find Files dialog box by clicking the X in the top right corner. McAfee VirusScan 6 is now removed from your computer

My computer hung up when I was removing McAfee a couple of months ago. I was then unable to get on our network. To solve this, I booted into safe mode by pressing f8 when the computer was starting. I then went into the control panel and selected add/remove programs and then removed it.

I agree with patrick. The manual uninstall si fine but you may be able to do the uninstall if you do it in safe mode. Be sure to re-check anything relating to McAfee that you have unchecked in msconfig first.

I wish to thank Tufenuf, Patrick and Gary. I first unistall McAfee VirusScan 6 in safe mode (after Patrick and Gary method) then clean register (after Tufenuf method). All are uinstalled now. Best thanks, whoo

I just recently installed viruscan 6 and it didn't work because I didn't have the required dlls. Also, my graphics went bad and were really bad. I could only stay in the 16 colour mode in the display properties and my resolution was as large as it could go. When I uninstalled viruscan 6, my graphics went back to normal but now I keep getting these messages that pop up when I boot the system stating that "one of the library files needed to run this application was not found" and the file stated was a file called Avsmcpa.dll. Anyway, I now have a useless piece of $50 software and it doesn't work. Any ideas of what might be going on?

Andrew, Check out the links & threads at the AVSMCPA.DLL PROBLEMS link below my name(Homepage:). You may find a solution there. I'd also go to Response 1 in this thread and check the registry entries section. Good Luck.