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Serial Mouse Problem!

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Name: Robertt
Date: October 12, 2004 at 09:42:12 Pacific
OS: Win 98 SE
CPU/Ram: 233\64
Comment:

Could anybody tell me how to fix this problem:

This machine is using a serial mouse. I have to re-install the serial mouse drivers every time I boot this machine.

Thanks

Robert



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Response Number 1
Name: Rick McNabb
Date: October 12, 2004 at 09:47:48 Pacific
Reply:

Which drivers are you using? If this is a two-button serial mouse, you should be able to use the (Standard Mouse Types), Standard Serial Mouse driver that comes with Windows.


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Response Number 2
Name: jboy
Date: October 12, 2004 at 09:57:14 Pacific
Reply:

Shouldn't have to install anything - Windows support for basic mouse types is automatic.

Did this problem develop recently, or is this a new installation of Windows that has always been like this?

Might check in Device Manager and see what's listed for the mouse - if there are duplicate entries, remove those.

From a DOS start you could try

scanreg /fix

to see if repairing the registry helps. If your machine was ok at one time, you could try

scanreg /restore

to rollback the registry to a time when all was well.



Tech Support: "I need you to boot the computer."


Customer: THUMP! Pause. "No, that didn't help."


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Response Number 3
Name: Robertt
Date: October 12, 2004 at 09:57:15 Pacific
Reply:

Yes, I am using a Serial Mouse with two buttons. The drivers installed are the one that come with Winodws 98 SE but still same problem!


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Response Number 4
Name: Robertt
Date: October 12, 2004 at 10:02:39 Pacific
Reply:

Already tried scanre /fix...did not fix it!
This is a machien that was given to me last week. I got this serial mouse problem ever since I booted up the machine for the first time.

Thanks guy for your quick answers


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Response Number 5
Name: Dan Penny
Date: October 12, 2004 at 10:02:56 Pacific
Reply:

Are you getting errors on bootup?

If so, what are they?

How (method) are you re-installing the drivers?


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Response Number 6
Name: ham30
Date: October 12, 2004 at 10:24:44 Pacific
Reply:

I suspect that someone installed the wrong driver. Try the following to install the standard serial driver.

Go to the Device Manager > select the mouse > Properties > Driver tab > Update driver > Next > Display a list of the drivers in a specific location ... > Show all hardware > select `Standard mouse types > on the right side select `Standard serial mouse' and continue on to install it.


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Response Number 7
Name: Robertt
Date: October 12, 2004 at 10:25:38 Pacific
Reply:

I get no errors at boot up. To use the mouse I have to go to Device Manager+remove mouse+re-start computer then the mouse is detected and installed properly antil next time I do a cold boot.
Before I remove the mouse from Device Manager there are no exclamation\"X" marks on the mouse. Everthing looks fine but the mouse does not work.


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Response Number 8
Name: Robertt
Date: October 12, 2004 at 10:36:33 Pacific
Reply:

SERIAL MOUSE WORKING FINE NOW!
I re-installed the mouse drivers using the standard serial mouse drivers that come with Windows 98.

Thanks to all of your for your great help!

Robert


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Response Number 9
Name: jboy
Date: October 12, 2004 at 10:50:52 Pacific
Reply:

Bordering on the mysterious, but I'm glad you got it fixed.



Tech Support: "I need you to boot the computer."


Customer: THUMP! Pause. "No, that didn't help."


0

Response Number 10
Name: Dan Penny
Date: October 12, 2004 at 13:43:50 Pacific
Reply:

Twilight Zone mice. :>)


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