Hi, I am not the most technical person. My pc, which has got win 98 on it, had norton antivirus 2003 on it, and this morning, i turned it on, and it had this error msg about the device "savrt" after reading a few forums about that, I realised that uninstalling it, was the way forward. I have done that, but now the pc is starting in what looks like safe mode (but without the safe mode logo in each corner of the screen) and also there is no mouse icon, so i can't use the mouse. Can anybody help?????? Thank you. John

John, Use your arrow keys on your keyboard to replace the use of the mouse, then when you are where you want to be use the Enter Key. Tufenuf

thanks, but I need the mouse, and also to change the screen resolution. PLus the arrow keys aren't working. john

Apparently the problem started today, so use scanreg /restore from the command prompt mode and restore the system to an earlier date.

savrt - is not a device. It is Symantec AntiVirus RealTime protection. You must have deleted mucho stuff for your computer to act like it does. Search Engines Are Your Friends Morpheus: There is a difference between knowing the path and walking the path. "The Matrix"

If it looks like Safe Mode but without "safe mode" in each corner then it is normal Windows. Most likely you are set to a low resolution (as you are in Safe Mode). You can do anything with the keyboard, if it's working, but if you are unable to change the resolution then it is a graphics driver issue. The mouse doesn't work, the keyboard isn't right, and (it seems) the graphic driver has gone adrift. What have you been doing? If you haven't been around deleting files or uninstalling all sorts of things then follow post #3. DerekW

That can happen if your system.ini file is corrupted. The scanreg/restore mentioned above would replace that file. The problem may be something else, and uninstalling norton stuff often screws things up too. But give it a try. If you get the video and mouse back run scandisk.