Hi, recently i got this error msg popup box after i installed a new program... the msg is as follow... The first box says: Runtime Error C\Program Files\NortonInternetSecurity\IAMAPP.exe abnormal program termination The second box says: Runtime error c\ProgramFiles\NortonInternetsecurity\NISSERV.exe abnormal program termintation now i can't run any programs dat need to go thru a firewall which i cannot disable... i can't play online games also~ i scanned for virus, nothing~ i scanned disk but it keeps restarting~ i tried windows update but there is an error from the website. so i did a HijackThis and this is the log the program returned~ Please help me read thru if u can? thanks!! Logfile of HijackThis v1.97.7 Scan saved at 12:03:45 AM, on 12/29/03 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.exe C:\WINDOWS\SYSTEM\MPREXE.exe C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\EXPLORER.exe C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.exe C:\WINDOWS\SYSTEM\SYSTRAY.exe C:\WINDOWS\SYSTEM\PDESK\PDESK.exe C:\WINDOWS\SYSTEM\QTTASK.exe C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.exe C:\WINDOWS\SYSTEM\DDHELP.exe C:\WINDOWS\SYSTEM\WMIEXE.exe C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.exe C:\WINDOWS\DESKTOP\HIJACKTHIS.exe O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Antivirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Antivirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O4 - HKLM\..\Run: [SystemTray] SysTray.exe O4 - HKLM\..\Run: [Matrox Powerdesk] C:\WINDOWS\SYSTEM\PDesk\PDesk.exe /Autolaunch O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.exe" -atboottime O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\RunServices: [nisserv] C:\Program Files\Norton Internet Security\NISSERV.exe O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: Real.com (HKLM) O9 - Extra button: ICQ (HKLM) O9 - Extra 'Tools' menuitem: ICQ (HKLM) O9 - Extra button: Locators.com Search Bar (HKLM) O9 - Extra 'Tools' menuitem: Locators.com Search Bar (HKLM) O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab O16 - DPF: Yahoo! Reversi - http://download.games.yahoo.com/games/clients/y/rt0_x.cab O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.0_01) - O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) - O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/SSC/SharedCont...c/bin/cabsa.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security2.norton.com/SSC/SharedCont...bin/AvSniff.cab O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potb_x.cab O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt0_x.cab O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/games/clients/y/pyt0_x.cab O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt0_x.cab O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.y...ctl_0_0_0_0.ocx O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht0_x.cab O16 - DPF: Yahoo! Freecell Solitaire - http://yog55.games.scd.yahoo.com/yog/y/fs9_x.cab O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt0_x.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7926.3154861111 O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://sc.communities.msn.com/controls/chat/msnchat45.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes...ion=4,3,2,20802 O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestation.com/common/classes...ab?ver=1,1,0,30 O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...StatsClient.cab O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX.cab O16 - DPF: {C1C2AC28-5E4B-4228-B7A0-05E986FFCE14} (TIBSLoader Class) - http://www.directplugin.com/tl4000.dll O16 - DPF: {DA9A0B1E-9B7B-11D3-B8A4-00C04F79641C} (NSUpdateLiteCtrl Class) - http://204.177.92.201/quickdl/proclaim/NSupd9x.cab O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia.cab O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://akamai.downloadv3.com/binaries/Dial...GDHTML_pack.cab O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab Thanks for your time~

uninstall and reinstall norton firewall