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Rundll32.exe Error and shutdown on start

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Name: Dante
Date: November 3, 2001 at 08:45:56 Pacific
Comment:

When I bootup the last thing that happens is I get an error saying "Rundll32 has performed an illegal operation and will be shut down" here is detailed info. I restored the file off of my Win98 Cd's but still get the error.

RUNDLL32 caused an invalid page fault in
module NEWDOTNET3_23.DLL at 017f:1000ab5e.
Registers:
EAX=010711a4 CS=017f EIP=1000ab5e EFLGS=00010246
EBX=fffffd8c SS=0187 ESP=0063f5dc EBP=0063f888
ECX=01070078 DS=0187 ESI=0000112c FS=32c7
EDX=07785ce1 ES=0187 EDI=00000000 GS=0000
Bytes at CS:EIP:
83 7c 0b 28 01 7e 54 ff 75 0c 50 e8 02 fa ff ff
Stack dump:
8183f522 00000000 00000001 003a0043 0057005c 004e0049 004f0044 00530057 004e005c 00570045 004f0044 004e0054 00540045 005f0033 00330032 0044002e



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Response Number 1
Name: Tufenuf
Date: November 3, 2001 at 08:58:58 Pacific
Reply:

Go to the link NEWDOTNET REMOVAL below my name (Homepage:) for removing this monster from your machine. Hope this helps and Good Luck.


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Response Number 2
Name: kassab
Date: November 3, 2001 at 08:59:26 Pacific
Reply:

this may help you

http://www.generation.net/~hleboeuf/erundl32.htm


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Response Number 3
Name: Dante
Date: November 3, 2001 at 10:45:52 Pacific
Reply:

I've gone through the steps to remove the newnet application- Through ADD/REmove and Through Start/Run. When I try to remove this program rundll32 keeps coming up as not responding.

I can remove other programs just not the New Net


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Response Number 4
Name: Tufenuf
Date: November 3, 2001 at 15:06:53 Pacific
Reply:

Dante, Try Alt/Ctrl/DEL keys at the same time and see if NewNet is running in the background. If it shows up "End Task" on it then try going into Add/Remove Programs and try yo remove it or start your computer in "SAFE" mode and try to remove it. If neither of the above work try Start/Run type MSCONFIG, click "OK" and in the System Configuration Utility under the "Startup " tab if you find it there uncheck it and reboot your computer. Post back if any of these methods worked or not. Good Luck.


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Response Number 5
Name: Tufenuf
Date: November 3, 2001 at 21:14:18 Pacific
Reply:

Dante, Here are detailed instuctions from NewDotNet Support.We apologize for the inconvenience caused. If you are unaware of how the New.net application was installed on your computer, we currently have agreements with the following companies to bundle our plug-in with their downloadable software:

BearShare
Mp3.com
Webshots
KaZaA

Previously, we were bundled with the following software companies:

Go!Zilla
iMesh
Babylon
Cydoor
GDivx

If you did not actually visit our website, http://www.new.net and install our plug-in, one of these companies is the most likely source of the plug-in on your computer.
no keysno keysno keys----------------
Here are directions to remove the plug-in from the registry. If you don't mind, could you please explain the events that lead to the file disappearing or being corrupt? If we can gather the information and duplicate it internally we can remedy this situation in the future.

The procedure below is very detailed. Please follow each step carefully. If you have a question or are not sure about a particular step, please ask as soon as possible. Also, if you would rather a technician walk you through this procedure over the phone; please call us at (626) 229-7800, Monday through Friday between 8am and 5pm Pacific Standard Time.


Create a backup Registry file in case you experience further problems:

1. Click Start
2. Click Run
3. Type in "regedit"
4. Click OK
5. Highlight "My Computer" on the left
6. Click the Registry menu at the top and select "Export Registry File"
7. Name the file "backup" and save it to your Desktop. [This is just in case you make a mistake in the procedures below. Should you do so, locate the "backup" file on your Desktop and double-click it. Select Yes and your registry will be restored.]


Check for New.net Startup:

1. In the left pane of the Registry Editor, under HKEY_LOCAL_MACHINE, click the "+" sign next to Software
2. Click the "+" sign next to Microsoft
3. Click the "+" sign next to Windows
4. Click the "+" sign next to Current Version
5. Click on the Run folder
6. On the right, locate the line that reads "New.net Startup" and delete it


Remove "New.net Application" from Add/Remove Programs:

1. Under the same Current Version folder from above, click the "+" sign next to Uninstall
2. Locate the "New.net" folder and delete it


Remove the New.net software folder:

1. In the left pane of the Registry Editor, under HKEY_LOCAL_MACHINE, under "Software"
2. Locate the "New.net" folder and delete it

Close the open folders above by clicking once on the small "-" signs next to them.


Locate "Catalog Entries" folder:

1. Under the HKEY_LOCAL_MACHINE folder, click the small "+" (plus) sign next to System
2. Click the small "+" sign next to CurrentControlSet
3. Click the small "+" sign next to Services
4. Click the small "+" sign next to WinSock2
5. Click the small "+" sign next to Parameters. You should see 2 folders, "NameSpace_Catalog5" and "Protocol_Catalog9".
6. Click the small "+" signs next to both of them
7. Inside both folders, you should see a "Catalog_Entries" folder. Open each of them.
8. Within each of those folders are numbered folders (i.e. 000000000001, 000000000002, etc.)

For the "NameSpace_Catalog5" numbered folders:
A. First, make note of how many folders there are
B. Highlight the first one
C. On the righthand side, locate the line "Library Path"
D. In that line, the rightmost column should begin with something similar to "C:\windows" or "%SystemRoot%".
E. Locate any of the numbered folders that read "C:\windows\newdotnet2_109.dll" (or similar) in the "Library Path" line
F. Delete only those folders referring to "newdotnet"
G. If needed, rename each numbered folder so that they are all consecutive. For example, if there were 4 folders and you deleted folders the first 2, you will need to rename the remaining folders "000000000001" and "000000000002".
H. Do this by right-clicking the folder name, left-click Rename and then type in the new number (be absolutely sure you don't delete any of the zeros).
I. Next, highlight the "NameSpace_Catalog5" folder on the lefthand side.
J. On the right, locate the "Num_Catalog_Entries" line. At the end of this line is a number in parentheses.
K. Edit that number by doing the following:
i. Double-click "Num_Catalog_Entries"
ii. In the small pop-up window, select "Decimal"
iii. Edit the value of the number on the left to reflect the number of remaining folders (in the case of the example in step G above, you would enter 2)
iv. Click OK

For the "Protocol_Catalog9" numbered folders:
A. First, make note of how many folders there are
B. Highlight the first one
C. On the righthand side, you will see a line beginning with "PackedCatalogItem". Double-click on that word and a small windows will pop-up.
D. In this window, several columns appear with numbers and letters. At the top of the last column appears a path that will say, "C:\WINDOWS\NEWDOTNET~.DLL" or "C:\WINDOWS\SYSTEM\..." followed by a long list of characters.
E. Look through each of the numbered folders and delete only those that indicate "C:\WINDOWS\NEWDOTNET~.DLL" in the "Edit Binary Value" window described above. In other words, if you find a reference to "NEWDOTNET..." in the "Edit Binary Value" window, close the window first (click "Cancel"), then highlight the numbered folder on the left you were checking and delete it. If the folder does not say "C:\WINDOWS\NEWDOTNET..." in the TOP RIGHT corner only, DO NOT delete it. NOTE: You should find it in either 2 or 4 folders total. If you do not, double-check the folders and if it's still the same, just move on to the next step.
F. Rename each remaining numbered folder so that they are all consecutive. For example, if there were 13 folders and you deleted 2 of them, you will need to rename the remaining folders "000000000001" through "000000000011".
G. Do this by right-clicking the folder name, left-click Rename, press the "End" key on your keyboard once (next to "Delete"), press "Backspace" once, then type in the new number (**be absolutely sure you don't delete any of the zeros) and then press "Enter".
H. Next, highlight the "Protocol_Catalog9" folder on the lefthand side.
I. On the right, locate the "Num_Catalog_Entries" line. At the end of this line is a number in parentheses.
J. Edit that number by doing the following:
i. Double-click "Num_Catalog_Entries"
ii. In the small pop-up window, select "Decimal"
iii. Edit the value of the number on the left to reflect the number of remaining folders (in the case of the example in step F above, you would enter 11)
iv. Click OK

Again, you may close all open folders. Close the Registry Editor. Your changes will be automatically saved. Reboot your computer and attempt to access a website. See Step 6 (Registry backup) above if you experience other unusual computer problems. If your Internet access has been restored, we recommend you delete the registry backup file by doing the following:

1. On your Windows desktop, locate the "backup" file that was created in the Backup Registry procedure above.
2. Delete the file and remove it from your Recycle Bin also.

Please let us know if this helps and if you have any further problems or questions.

(c)2001 New.net, Inc. All rights reserved.

Customer Support
New.net
626-229-7800

Hope this helps and Good Luck.


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Response Number 6
Name: Ruth
Date: December 1, 2001 at 15:43:14 Pacific
Reply:

You know, I got all excited when I followed the instructions for the "regedit" to remove NewDotNet Application. It worked. However, I could not access the Internet.

I tried this twice and it still would not allow me to access the internet.

What could have gone wrong.


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Response Number 7
Name: Tufenuf
Date: December 2, 2001 at 03:17:54 Pacific
Reply:

Ruth, Go to the NewNet Removal link below my name(Homepage:), try the Removal Procedure and if your still having problems send an e-mail to NewNet Support explaining your problem and what you have done so far to try to remove NewNet from your system. They will generally get back to you within 24 hours with instructions to help you. There's a link on that page which will allow you to e-mail NewNet Support. Good Luck.


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