Hi all!!Hope you can help me out..I have an Artec Viewstation Am12E..My problem is that I have the installation driver CD for it but I tried to use it after the installation and get a message window pop open informing me that it cant find an adequate color balance..I am running WIN98SE..ATI RageIIPC PCI video card..true color32bit color scheme on a SUPERVGA Monitor..the scanner hooks upto a parallel EPP Port..I have tried to download a diff artec driver for it off the net but still comes up with the same message..any ideas??Thanks for your help in advance if you could suggest something..take it easy..!!P.s..I have tried to run the program in both Imaging off accessories and the viewstation program itself..still the same message..

Right click on the desktop. Click on properties then click on settings and see how many colors you have. You really ought to be High 16.

thnx jason but isnt the true color schemes higher than the high bit ones??the next ones up from high 16 is true color16 then true color32..any feedback??I thought the highest possible color scheme should work even better than the lower ones..???

nope still going on high 16 doesnt work..still same message..anybody else with a solution?

Blair do you have a true 32bit setting in your display properties where Jason told you to look? If you do not, this may be your problem. You may need to match the color settings required by your scanner to that of your video card. And yes video cards have different settings on them. I only had high 16/ true color 24/ 256 colors before but a friend gave me a new video card from pc he was pitching. Now I have 16/256/32. So that could be the problem. So even if you don't have the 32bit try settings your colors to highest you have for scanner to recongize it. Another option is to see if you have the most updated driver for you video card. Sounds like that is the root of where you want to be looking.