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Printer does not print.

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Name: bnowack
Date: August 22, 2007 at 07:22:56 Pacific
OS: windows 98 SE
CPU/Ram: 192 mb
Product: eMachines Ti 466
Comment:

I have a Win 98 SE system. Printer is an NEC 870. No error messages.

It seems like the printer is only partially communicating with the printer:

1. Computer “knows” when printer is powered up or down. (i.e., software gives verbal cues, “Printer ready”, “Please check your printer”, etc.). This cue still responds normally.
2. Print job is sent from the cue, but no response from printer.
3. Computer not receiving feedback from printer. Print software interface normally displays total # pages printed, total # jams, etc. That info is no longer displayed.
4. Device manager display appears normal.

Have verified that printer and cable work on another computer.

Have tried different cable with no response from printer.

Uninstalled and reinstall printer software – no change in symptoms.

Have removed LPT1 from device manager and it reinstalled normally on reboot – no change in symptoms.

How do I troubleshoot this?

Thanks



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Response Number 1
Name: OtheHill
Date: August 22, 2007 at 08:46:58 Pacific
Reply:

Have you by chance made any changes to the system BIOS values? CMOS battery failure? There are multiple parallel port settings available in the BIOS screens. I was asking about a possibility of these being changed or reset to defaults. Below is a link that may be of some help.

http://printers.necsam.com/main.cfm...


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Response Number 2
Name: DAVEINCAPS
Date: August 22, 2007 at 18:59:16 Pacific
Reply:

Check the cable too. It may want an IEEE 1284.


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Response Number 3
Name: worky
Date: August 22, 2007 at 19:11:53 Pacific
Reply:

Maybe Work Offline is checked? I remember this happened a lot with Windows 95 and 98.


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Response Number 4
Name: bnowack
Date: August 22, 2007 at 21:13:34 Pacific
Reply:

To Worky

Re: Maybe Work Offline is checked.

Not sure what you are referring to. Please elaborate.

Cogito, ergo doleo


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Response Number 5
Name: OtheHill
Date: August 23, 2007 at 04:21:51 Pacific
Reply:

The printer status can be set to either "ready" or "offline". Find out in printer properties.


0

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