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please help! connection problem
Name: Michelle Date: May 31, 2002 at 09:03:38 Pacific
Comment:
Hi. I am running win98, and I have a conexant softk56 PCI modem. Several days ago, I could not connect online. My ISP is also my place of employment, so I brought it in to work. A network admin thought it was the modem, then said it couldn't be. The problem is I connect, but I can't go anywhere with my browser. It says I am connected. Then we thought it must be our server, (although no customers had called in complaining)so I signed up for internet access with a different ISP, but I get the same problem. When I run winpicfg, it says under the PPP adaptor that the license was obtained on 1/1/80 12AM and expires at that same time. Can someone please tell me what is going on? Thanks so much Michelle
Name: Preston Date: May 31, 2002 at 09:32:42 Pacific
Reply:
Have you tried to ping anything? IP's and name addresses? If you can ping either or but not both, it is the DNS resolution within your browser. IE 5 has been a culprit for this problem.
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Response Number 2
Name: Michelle Date: May 31, 2002 at 09:36:33 Pacific
Reply:
Yes, I tried pinging the server, and it timed out. Then they tried pinging me with the server, and it could not see me. I can ping myself with no problem. I have IE 5.5. Do you think upgrading may fix it? And if so, why would it just stop working out of the blues? Thanks.
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Response Number 3
Name: Michelle Date: May 31, 2002 at 09:42:34 Pacific
Reply:
As for the IE upgrading question I asked a second ago, I don't think that will work, because I also tried Netscape and got the same problem.
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Response Number 4
Name: tinkerbong Date: May 31, 2002 at 10:19:30 Pacific
Reply:
How to Remove and Reinstall Dial-Up Networking and TCP/IP Files (Q181599)
Name: Michael Date: May 31, 2002 at 15:59:46 Pacific
Reply:
I agree with tinkerbong reinstall you have corrupted or missing files. I had this problem twice once this worked for me. The second time nothing worked so I had to reinstall windows. This of course worked.
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