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PC won't boot w/new printer (USB)

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Name: Sammy Sun
Date: November 10, 2003 at 10:09:08 Pacific
OS: windows 98
CPU/Ram: 350 MHZ/Pentium II
Comment:

Hi folks,
I recently added a new Lexmark X75 printer, copier, scanner to my system with a USB connection. Now my PC won't boot up until I remove the USB cable, then it will boot up. I asked Lexmark and they said my motherboard has some kind of grounding/shorting issue?? Anyone ever had this happen and/or know how to fix it?

Thanks.



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Response Number 1
Name: gary
Date: November 10, 2003 at 10:29:55 Pacific
Reply:

1. Read and follow the install instructions very carefully. USB devices can be tricky to install.
2. Contact Lexmark tech support.


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Response Number 2
Name: fgt67
Date: November 10, 2003 at 10:39:36 Pacific
Reply:

Do you get the "Blue Screen" when it starts to load the desktop?


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Response Number 3
Name: Sammy Sun
Date: November 10, 2003 at 11:08:59 Pacific
Reply:

Nothing even begins to load up. There is sound that power is initiated but nothing loading, screen stays black. I should also have mentioned I installed the printer on another pc I have and everything worked fine. That makes me think there is probably something wrong with the USB connection.


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Response Number 4
Name: OtheHill
Date: November 10, 2003 at 14:20:17 Pacific
Reply:

Have you ever used that USB port before? If not, the connections to the MB may be incorrect. USB headers can be a pain. Don't guess at it though. You can burn out the header or worse.


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