Outlook Express 5 won't open

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Outlook Express 5 won't open

Original Message

Name: Susie
Date: January 28, 2000 at 16:16:36 Pacific
Subject: Outlook Express 5 won't open

Comment:

Unable to open Outlook Express after installing Version 5

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Response Number 1

Name: Al
Date: January 28, 2000 at 17:31:45 Pacific
Subject: Outlook Express 5 won't open

Reply: (edit)

What happens? Do you get an error? How are you trying to open it. Your message is like saying your car won't start, and failing to mention you lost the keys.
Al

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Response Number 2

Name: Jason
Date: February 2, 2000 at 14:56:07 Pacific
Subject: Outlook Express 5 won't open

Reply: (edit)

this may help
Description:

SYMPTOMS
Customer receives the following error when opening OE 4.0 or 5.0: Outlook Express could not be started because msoe .dll could not be loaded.

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CAUSE
This issue can occur if the customer uninstalled Microsoft Internet Explorer 5, and then reinstalled Windows 98 to restore Internet Explorer 4.x. When this is done, Outlook Express 5 is not uninstalled and customer can end up with mixed versions.

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Solution:

RESOLUTION
To resolve this issue:
Use Registry Editor to view the following registry key: KEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Migration Delete the 100 subkey folder if it exists, and then quit Registry Editor.
Click Start | Settings | Control Panel.
Double-click Add-Remove Programs.
Click the Install/Uninstall tab.
Click to select the Microsoft Outlook Express 5 check box, and then click the Add/Remove button.
When customers receive this message, Uninstall requires at least Internet Explorer 5 to work correctly. If you continue, setup may not be able to restore the previous version of this application. Do you want to continue?, click Yes, click Yes to continue, and then click Yes to restart your computer.
Click Start | Settings | Control Panel.
Double-click Add-Remove Programs.
On the Windows Setup tab, click to select the Microsoft Outlook Express check box, and then click Apply.
Insert the Windows 98 CD-ROM when prompted, click OK, and then click Ok.
This information is referenced from Microsoft Knowledge Base article Q232480.

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Response Number 3

Name: Neil Schor
Date: February 24, 2000 at 06:09:18 Pacific
Subject: Outlook Express 5 won't open

Reply: (edit)

This should do the trick for you. I got the answer from Microsoft. It worked for me. For specific instructions, just copy the following link into your browser.
HTTP://SUPPORT.MICROSOFT.COM/SUPPORT/KB/ARTICLES/Q245/4/19.asp

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Response Number 4

Name: arthur
Date: May 28, 2000 at 07:02:50 Pacific
Subject: Outlook Express 5 won't open

Reply: (edit)

when clicking on mail icon I get(outlook express
could not be started because msoe dll could not be loaded)

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