On a particular machine office 97 install gets an invalid page fault in kernel32.dll caused from acmsetup. anyone found out why this happens and how to fix. i havechecked microsoft pages and nothing they says helps.

Below is taken directly from MS premier Web site. Hope this helps. OFF: Kernel32.dll and Other Errors When You Install Products with DMA Enabled -------------------------------------------------------------------------------- The information in this article applies to: Microsoft Office 97 for Windows Microsoft Excel 97 for Windows Microsoft PowerPoint 97 for Windows Microsoft Word 97 for Windows Microsoft Project for Windows Microsoft Works for Windows, versions 4.0, 4.0a, 4.5a Microsoft Office 97 Small Business Edition for Windows Microsoft Office 2000 -------------------------------------------------------------------------------- SYMPTOMS When installing any of the products listed at the beginning of this article on Microsoft Windows 95 or Microsoft Windows 98, you may receive the following error message: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you receive an error message similar to the following: ACMSETUP caused an invalid page fault in module KERNEL32.DLL at 0177:bff7be97. When installing Office 2000, you may experience the following symptoms: You hear excessive CD-ROM drive noise when installing Office. You receive one of the following error messages: Error 1904 when Office 2000 Setup is finishing after the computer is restarted. Error 1911 when Office 2000 Setup is finishing after the computer is restarted. Installation Terminated Prematurely followed by: The I/O operation has been aborted because of either a thread exit or an application request. CAUSE This problem may occur when the following conditions are true: Your computer is running Microsoft Windows 95 or Microsoft Windows 98. -and- Your computer's CD-ROM drive is configured to use Direct Memory Access (DMA) in the Windows Device Manager. -------------------------------------------------------------------------------- Confidential Information (This information is provided to you per your Confidentiality Agreement.) Microsoft Windows 98 retail version enables DMA for the CD-ROM drive by default. However, some OEM versions of Microsoft Windows 98 have DMA disabled by default. Per MikeH: Another cause of this issue could be an Ultra DMA IDE device chained with a non-Ultra DMA IDE device on the same chain. One example of this would be an Ultra DMA IDE hard drive as the master device with a non-Ultra DMA IDE CD-ROM. Removing the Ultra DMA IDE hard drive allowed Office 97 to install without errors. -------------------------------------------------------------------------------- WORKAROUND To work around this problem, follow these steps. Disable DMA for the CD-ROM Click Start, point to Settings, and then click Control Panel. Double-click the System icon, and then click the Device Manager tab. Select View Devices By Type and click the plus sign to the left of CDROM. Click the CD-ROM drive you want to change, and then click Properties. In the CD-ROM Drive Properties dialog box, click the Settings tab. In Settings, clear the DMA check box. Click OK. Close the System Properties window, restart the computer, and then try installing one of the products listed at the beginning of this article to ensure that the error does not appear. If this does not solve your problem, you may need to use the following additional steps. Disable DMA for the Disk drive(s) Click Start, point to Settings, and then click Control Panel. Double-click the System icon, and then click the Device Manager tab. Select View Devices By Type and click the plus sign to the left of Disk drives. Click the disk drive you want to change, and then click Properties. In the Disk Drive Properties dialog box, click the Settings tab. In Settings, clear the DMA check box. Click OK. Repeat steps 4 through 6 for each disk drive. Delete Product Folder and Reinstall Delete the folder created during the installation of the product that you would like to install. For instance, if you were installing Microsoft Office 97, you would need to delete your C:\Program Files\Microsoft Office folder. Restart Windows 98. On the Windows Start menu, click Shutdown. Select Restart, and click OK. Install one of the products listed at the beginning of this article. After the installation is complete, repeat the appropriate steps in the sections above to re-enable DMA. MORE INFORMATION As of August 15th 1998, Dell technical support began shipping a replacement part for laptop-based Toshiba 24x CD-ROM drives in the Dell Inspiron 3200 to fix a problem that can cause the "Kernel32" symptoms described in the "Symptoms" section of this article. Contact Dell technical support if you have any questions regarding this. For information about how to contact Dell, query in the Knowledge Base for one of the following articles: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z -------------------------------------------------------------------------------- Confidential Information (This information is provided to you per your Confidentiality Agreement.) Microsoft support professionals should connect to the CROSSPRD rollup database. -------------------------------------------------------------------------------- The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. For additional information, please see the following articles in the Microsoft Knowledge Base: Q190517 Troubleshooting Office Kernel32.dll Errors Under Windows 98 Q188195 Toshiba Tecra 750 Computer with CD-ROM Drive Hangs When Starting Q189113 Windows 98 Setup May Hang on Toshiba Tecra or Protege

Thanks for the reply, but neither my hard drive nor my cdrom have DMA in the settings. any other suggestions.